SUMANIJA YOGANATHAN
Winnipeg,MB
Summary
Dynamic professional with extensive experience at Air Canada, excelling in document verification and claims management. Proven ability to resolve customer inquiries and enhance service experiences through effective communication and attention to detail. Adept at processing high volumes of transactions while maintaining operational excellence and fostering strong relationships.
Overview
11
11
years of professional experience
Work History
Processing Specialist
Air Canada
Calgary, Alberta
06.2023 - 04.2026
- Processed high volumes of customer payments accurately and promptly.
- Reviewed and verified documentation for accuracy and compliance with company standards, ensuring operational integrity.
- Coordinated with departments to facilitate accurate completion of necessary documentation, streamlining workflow.
- Resolved customer inquiries to improve service experience and maintain customer satisfaction.
Airline Claim Specialist
Scootaround Inc.
Winnipeg, Manitoba
04.2022 - 06.2023
- Coordinated communications with airlines, passengers, manufacturers, and vendors to facilitate efficient claim processing.
- Managed portfolio of 30 to 35 active claims, ensuring timely resolution.
- Prepared work and purchase orders, overseeing quotes and invoice follow-ups to ensure timely claim completion.
Airport Operations Center Coordinator
Bouygues Energies & Services
Winnipeg, Canada
11.2021 - 04.2022
- Coordinated and executed airport operating plans related to aircraft, security, weather, and facility events, enhancing operational readiness.
- Functioned as the key communication link between internal and external customers at YWG airport, promoting timely information exchange.
- Monitored multiple radio channels, phone lines, and access control systems, documenting critical incidents and maintaining accurate logs.
Passenger Service Agent
Menzies Aviation
Mississauga, Canada
10.2019 - 08.2021
- Completed check-in procedures including reservations, ticketing, seat assignments, and airport announcements to facilitate smooth passenger experiences.
- Executed tasks in alignment with company and airline procedures, ensuring compliance and operational efficiency.
- Resolved customer service complaints promptly, enhancing customer satisfaction.
Office Coordinator
The St. Regis Hotel
Toronto, Canada
03.2017 - 06.2019
- Coordinated office procedures and assisted in delegating work to support, stall, and ensure deadlines are met and procedures are followed.
- Worked with a team of valets and communicated effectively while always maintaining a professional demeanor.
- Coordinated office operations and maintained smooth communication between departments.
- Managed scheduling and logistics for meetings and events at the luxury hotel.
- Assisted in onboarding new staff by organizing training materials and sessions.
Sales Associate
Walmart
Markham, Canada
08.2015 - 04.2017
- Retail sales professional who excels in fast-paced, deadline-driven environments.
- Established quality customer service and organizational practices that enhanced team effectiveness and improved customer satisfaction.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves as needed.
- Operated cash register and processed customer transactions efficiently.
Travel Claims Clerk
Europ Assistance- ITPA Division
Thornhill, Canada
05.2015 - 08.2015
- Provided clerical support, organizing and distributing work and documents to ensure efficient operations.
- Registered new claims in the system and updated coverage information to maintain accurate records.
- Processed claims efficiently using company-specific software and systems.
- Reviewed documentation for accuracy and compliance with company policies.
- Communicated with clients to gather necessary information for claim processing.
Education
Honours Bachelor's Degree - Criminal Justice Social Science
Humber College
AB, Canada04-2021
Bachelor of Arts - Financial And Business Economics
York University
TorontoSkills
- Payment processing
- Claims management
- Document verification
- Customer inquiry resolution
- Operational excellence
- Microsoft Office proficiency
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Bilingual communication
- Effective communication
- Relationship management
Timeline
Processing Specialist
Air Canada
06.2023 - 04.2026
Airline Claim Specialist
Scootaround Inc.
04.2022 - 06.2023
Airport Operations Center Coordinator
Bouygues Energies & Services
11.2021 - 04.2022
Passenger Service Agent
Menzies Aviation
10.2019 - 08.2021
Office Coordinator
The St. Regis Hotel
03.2017 - 06.2019
Sales Associate
Walmart
08.2015 - 04.2017
Travel Claims Clerk
Europ Assistance- ITPA Division
05.2015 - 08.2015
Honours Bachelor's Degree - Criminal Justice Social Science
Humber College
Bachelor of Arts - Financial And Business Economics
York University