Sumandeep Sharma
Yellowknife,Canada
Summary
Dynamic professional with a proven track record at Hungry Wolf Restaurant, excelling in customer service and multitasking. Skilled in POS systems and renowned for exceptional communication, I consistently enhance customer satisfaction and team efficiency. Expert in leveraging food safety knowledge and professionalism to achieve and surpass sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Hungry Wolf Restaurant
Yellowknife, NT
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs
- Ensure customer satisfaction throughout the dining experience by checking on guests regularly
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Provide detailed menu information, including answering questions about ingredients, specials, and preparation methods
shift supervisor
Osmows
Toronto, Ontario
12.2022 - 06.2024
- Led and supervised a team of 4 staff members during shifts, ensuring smooth operations and excellent customer service delivery
- Trained new employees on company policies, procedures, and customer service standards, fostering a positive and efficient work environment
- Maintained a high level of customer satisfaction by addressing inquiries, resolving complaints, and ensuring that all guests received prompt and friendly service
- Assisted with opening and closing duties, including preparing the cashier station for the day, reconciling cash registers, and securing the premises at the end of the shift
Sales Associate
Ardene
North York
05.2023 - 11.2023
- Provided exceptional customer service by greeting, assisting, and offering product recommendations to enhance the shopping experience
- Utilized in-depth product knowledge to advise customers on features, benefits, and promotions, driving sales and customer satisfaction
- Met or exceeded sales targets through active engagement, upselling, and cross-selling techniques
- Processed transactions accurately using POS systems, including cash, credit, and returns
- Maintained organized and visually appealing store displays to promote product visibility and enhance the customer experience
- Addressed customer inquiries, resolved issues, and ensured high levels of customer satisfaction
- Collaborated with team members to maintain store cleanliness and achieve sales goals
Education
Digital and Content Marketing -
York university
Toronto, Ontario04.2024
Business Administration -
York university
Toronto, Ontario04.2023
Skills
- Communication
- Customer Service
- Multitasking
- Time Management
- Problem-Solving
- Teamwork
- Menu Knowledge
- Product Recommendations
- Upselling
- POS System
- Cash Handling
- Attention to Detail
- Physical Stamina
- Food Safety
- Stress Management
- Professionalism
Certification
Smart Serve
Food Safety Certificate
Timeline
Server
Hungry Wolf Restaurant
08.2024 - Current
Sales Associate
Ardene
05.2023 - 11.2023
shift supervisor
Osmows
12.2022 - 06.2024
Digital and Content Marketing -
York university
Business Administration -
York university
Similar Profiles
Natalie HearfieldNatalie Hearfield
Server and Bartender at The Hungry Wolf RestaurantServer and Bartender at The Hungry Wolf Restaurant
Jaquiel WhiteJaquiel White
Server at Hungry Wolf Bbq CafeServer at Hungry Wolf Bbq Cafe
Ashlee SkinnAshlee Skinn
NA at Hungry Bear RestaurantNA at Hungry Bear Restaurant