Sumandeep Kaur

Work History

Hamilton, ON

04.2022 - 07.2022

Demonstrated advanced product knowledge to solve customer issues
Served as first point of contact for incoming technical service calls and emails
Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting
Worked with internal teams to deliver accurate information to customers and service accounts
Maintained up-to-date case documentation for future reference
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
Documented customer complaints and inquiries for use in technical documentation and bug tracking
Walked customers through common phone hardware and software configurations to maximize service functionality
Monitored support activity trends to create problem resolution and solution reports.

Tim hortons

Burlington, ON

02.2020 - 04.2022

Counted cash on hand at shift change and closing to determine shortages or overages and Prepare bank deposit statements
Educated customers about offerings, promotions and pricing to boost sales
Supervised and led employees to maintain productivity and customer service levels
Delegated tasks to employees and monitored activities and task completion
Handled escalated customer concerns and emergencies in absence of manager or supervisor
Determined consumer needs to provide products and services appealing to larger market
Planned and managed resources to consistently meet production, quality and cost goals
Complied with company safety procedures, policies and regulations to promote safe working environment
Checked orders for quality and completeness

Symposium cafe

Mississauga, ON

01.2020 - 02.2020

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Operated POS terminals to input orders, split bills and calculate totals
Greeted customers, answered questions and recommended specials to increase profits
Recorded meal selections and transactions in microsystem to deliver prompt service
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

A&w restaurant

Hamilton, ON

07.2017 - 09.2019

Served food quickly for positive guest experiences
Prepared quality products while maintaining portion control and presentation within service goal times
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
Stocked shelves and cases with new or transferred items
Interacted pleasantly with guests to deliver quality customer service
Presented orders to guests within anticipated service times
Explained current promotional information and items to patrons
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
Maintained safe food handling practices to prevent germ spread
Tailored orders to address customer allergies and gluten concerns
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
Warmly greeted visitors to promote great customer service and positive ordering experience.