Sumandeep Kaur
Calgary,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Office Assistant
Lammle's Western Wear
Calgary , AB
2023.11 - 2024.08
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered incoming calls professionally and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Customer Service Representative
YMCA volunteer
Calgary , Alberta
2023.05 - 2023.09
- Provided exceptional customer service, assisting customers with inquiries and resolving issues promptly.
- Managed cash transactions, processed payments, and handled returns and exchanges efficiently.
- Maintained a clean and organized work environment, ensuring product displays were appealing and well-stocked.
- Utilized MS Office for inventory management, reporting, and maintaining accurate sales records.
Education
Diploma - Software Development
Southern Alberta Institute of Technology
Calgary, AB2024-06
High School Diploma -
Bishop McNally High School
Calgary, AB2021-06
Skills
- Customer Service Excellence
- Communication
- Front Desk Management
- Appointment Scheduling
- Invoice Processing
- Telephone Etiquette
- Administrative Support
- Computer Proficiency
- Multitasking
- Organizational Skills
- Microsoft Office Suite
- Payment Processing
Affiliations
Book Club Member
Literary Book Nerds, Calgary
March 2023 – Now
- Engage in monthly book discussions, enhancing critical thinking and communication skills.
- Organize and host book-themed events, promoting a love for literature and cultural exchange.
Timeline
Office Assistant
Lammle's Western Wear
2023.11 - 2024.08
Customer Service Representative
YMCA volunteer
2023.05 - 2023.09
Diploma - Software Development
Southern Alberta Institute of Technology
High School Diploma -
Bishop McNally High School
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