Sumandeep Kaur
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices with 4 years of experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Ecommerce Operations Manager
Walmart
05.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Member
Tim Horton's
06.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Omni Customer Fulfillment Associate
Walmart
05.2021 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Operating GIF and G-Scope software for the fulfillment and tracking of groceries and general merchandise, as well as assisting with refunds through BORIS.
- Picking, Preparing and Scheduling the Customers online grocery orders using RF scanners and Telson.
Education
No Degree - Business, Finance And Accounting
McMaster University
Hamilton, ON04.2024
No Degree - Human Resource Management
McMaster University
Hamilton, ON12.2023
Associate of Arts - Business
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Planning and Implementation
- Staff Training
- Customer Relationship Management
- MS Office
- Schedule Management
- Retail Operations Management
- Health and safety compliance
- Process Improvement
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Member
Tim Horton's
06.2022 - 09.2022
Ecommerce Operations Manager
Walmart
05.2022 - Current
Omni Customer Fulfillment Associate
Walmart
05.2021 - 05.2022
No Degree - Business, Finance And Accounting
McMaster University
No Degree - Human Resource Management
McMaster University
Associate of Arts - Business
Seneca College of Applied Arts And Technology
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