Sumandeep Kaur
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Personnel
CN Tower
04.2023 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
Patient Advocate
Victoria General Building, QEII Health Sciences Centre
10.2022 - 03.2023
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Facilitated communication between patients and various departments and staff and provide customer service.
- Performed First-Aid CPR, using defibrillators, setting up splints, and applying bandages.
Security Guard/Dispatch Officer
Paladin Security
06.2020 - 12.2022
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Communicated with customers to provide delivery updates and resolution.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Operating elevators during the emergencies and respond to the hospital codes or alarm systems.
Security Guard
ASP Security
11.2019 - 06.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Conducting Exterior and Interior patrols of the building spaces and facility grounds to identify and deter threats to assets.
- Facilitated vehicle flow by managing crowd control and parking in assigned area.
Education
Emerging Practices in Community Policing
Wilfred Laurier University
Waterloo, ONSituation Table Learning Modules
Wilfred Laurier University
Waterloo, ONGED -
Wilfred Laurier University
Waterloo, ON06.2020
Associate of Arts - Early Childhood Education
Northern College of Applied Arts And Technology
Toronto, ON05.2017
Skills
- Interior and Exterior Patrol
- Crisis Intervention Training
- Report Writing
- Security Investigations
- Customer Relations
- De-Escalation Techniques
- Emergency Situations
- Team Leadership
Volunteer
- St John Ambulance (Medical First Responder)
- Seva Food Bank (General Volunteer)
Certification
- First Aid & CPR/AED Level C (Canadian Red Cross)
- Smart Serve Certification (Smart Serve Ontario)
- Crisis Management Training (CN Tower)
- Addictions and Mental Illness Understanding the Relationship (Crisis & Trauma Resource Institute)
- Psychological First Aid-Self Care (Canadian Red Cross)
Timeline
Security Personnel
CN Tower
04.2023 - Current
Patient Advocate
Victoria General Building, QEII Health Sciences Centre
10.2022 - 03.2023
Security Guard/Dispatch Officer
Paladin Security
06.2020 - 12.2022
Security Guard
ASP Security
11.2019 - 06.2020
Emerging Practices in Community Policing
Wilfred Laurier University
Situation Table Learning Modules
Wilfred Laurier University
GED -
Wilfred Laurier University
Associate of Arts - Early Childhood Education
Northern College of Applied Arts And Technology
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