Post Graduate Diploma - Human Resource Management
St. Clair College of Applied Arts And Technology
North York, ON04.2023
Sumandeep Kaur
Brampton,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Master of Business Administration (MBA) - Finance and HR
Lovely Professional University
Jalandhar09.2020
Diploma in Computer Application -
Lyalpur Khalsa College
Jalandhar05.2018
Bachelor of Commerce (B.Com) - Commerce And Business Administration
DAV College
Jalandhar05.2017
Skills
- Microsoft Office (Ms word, Ms Excel etc)
- Recruitment/ Hiring/ Selection
- Administrative Assistance
- Inbound-Outbound Calling
- Verbal and Written Communication
- Documentation
- Customer Dealing
- Customer- Satisfaction
- Cash Handling
- Payroll administration
- Microsoft Word
- Managing Multiple Tasks
- Understanding Customer Needs
- Executive Management Support
- Staff Training
- Order and Refund Processing
- Administrative Support
- Orienting New Employees
Timeline
Customer Service Representative
GET GRILL
01.2023 - 03.2023
Sales Representative
URBAN PLANET
09.2022 - 12.2022
Manager
B.K COLD STORE
10.2020 - 08.2022
Sales Officer
AXIS BANK
12.2018 - 12.2019
Post Graduate Diploma - Human Resource Management
St. Clair College of Applied Arts And Technology
Master of Business Administration (MBA) - Finance and HR
Lovely Professional University
Diploma in Computer Application -
Lyalpur Khalsa College
Bachelor of Commerce (B.Com) - Commerce And Business Administration
DAV College
Work History
Customer Service Representative
GET GRILL
01.2023 - 03.2023
- Placing orders and providing detailed information on menus on call or walk-in customers.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Representative
URBAN PLANET
09.2022 - 12.2022
- Helped customers find specific products, answered questions and offered product advice
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Manager
B.K COLD STORE
10.2020 - 08.2022
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems
- Established and maintained good relations with customers, vendors and transport companies
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Officer
AXIS BANK
12.2018 - 12.2019
- Selling different banking products to existing and new customers
- Opening new accounts- CASA
- Fulfilling banking needs of the customers and rectify the problems of customers related to any banking product.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
Overview
4
4
years of professional experience
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