Suman Tiwari
Toronto,Alberta
Summary
I have a degree in business and accounting from Niagara College Toronto and practical experience in financial reporting, budgeting, and account reconciliation. I have a strong desire to assist others in bettering their financial well-being and managing their money. Resolved an average of 30+ customer inquiries daily using CRM software and an internal knowledge base, maintaining a 95% customer satisfaction rate based on post-interaction surveys, demonstrating a commitment to excellent service. Enhanced understanding of financial analysis through case study work, presenting findings to fix the three biggest causes of portfolio underperformance identified in the simulation, improving returns. Simulated real-world financial scenarios, such as investment portfolio management and risk assessment, completing over 20 simulations with a personal accuracy rate exceeding 95% in forecasting outcomes. I consistently meet deadlines, stay detail-focused under pressure, and prioritize client needs in every interaction. I'm eager to grow in a structured banking environment where I can apply my accounting knowledge and continue building meaningful relationships with customers. Feel free to connect with me if you're hiring for customer service, banking advisor, or accounting-related roles.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
05.2023 - Current
- Performed Costumer Services, handling them without escalation to the manager.
- Managing Deposits in the Bank.
- Cash Handling and Counting.
- Executed cash transactions that 100% matched receipt totals.
Sales Representative
Primerica
04.2023 - 11.2024
Customer Service Representative
Moto-craft
03.2021 - 02.2023
- Improved item check-in processing speed, and, in turn, received a 92% 5-star customer review rate.
- I processed an average of 88 transactions daily, including deposits, withdrawals, and transfers.
- Predicted customers' needs with precision on Salesforce and customized services to such needs.
- Supported disabled and elderly customers in moto-craft, achieving 23% growth in new business in my working period.
- Solved customer problems promptly and accurately and recorded a problem solution score above 84%.
Education
B.A - Accounting and Business/Management
Niagara College
02.2025
Senior Secondary Certificate Examination - Business/Commerce, General
Central Board of Secondary Education
02.2022
Skills
- Financial Reporting
- Microsoft Excel
- Generally Accepted Accounting Principles (GAAP)
Timeline
Team Member
Tim Hortons
05.2023 - Current
Sales Representative
Primerica
04.2023 - 11.2024
Customer Service Representative
Moto-craft
03.2021 - 02.2023
B.A - Accounting and Business/Management
Niagara College
Senior Secondary Certificate Examination - Business/Commerce, General
Central Board of Secondary Education
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