SUMAN SUMAN
Brampton,ON
Summary
Focused on optimizing procedures and service quality food service crews. Dependable crew member experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Focused on producing quality food and providing excellent customer service.
Overview
4
4
years of professional experience
Work History
Cafe Coffee Day
Team Member
06.2021 - 11.2022
- Coffee was made, the store was cleaned, and the dishes were washed
- Before you leave, make sure to clean up the food on the tray
- Take orders from the lobby.
- Check to see if we have enough doughnuts or any other food.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Orchestrated positive customer experiences by overseeing every area of baking operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Integrated service and team management strategies to boost business profits.
D-Mart
Cashier Customer Service
02.2019 - 03.2020
- Greets Customers are in charge of the customer service desk, ensuring that everyone follows safety standards, and cleaning up after themselves every night
- D-mart Grocery store
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations.
- Cleaned the store to reduce spread of germs and bacteria.
- Oversaw counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Assisted guests with transactions for grocery items to facilitate excellent experiences.
Education
Bachelor of Science - Economics
Lyallpur Khalsa College
Jalandhar, Punjab, India05.2018
High School Diploma -
Cantonment Board Girls Senior Secondary School
Jalandhar Cantt, Punjab, India03.2015
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Food and Beverage Service
- Stocking and Replenishment
- Time Management and Prioritization
- Stocking and Replenishing
- Critical Thinking
- Handling Complaints
- Customer Relations
- Multitasking and Organization
- Customer Service
Timeline
Cafe Coffee Day
Team Member
06.2021 - 11.2022
D-Mart
Cashier Customer Service
02.2019 - 03.2020
Bachelor of Science - Economics
Lyallpur Khalsa College
High School Diploma -
Cantonment Board Girls Senior Secondary School
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