Suman Sharma

• Secured personal and company goods against robbery, vandalism, and illegal entry.
• Received both security camera footage and live feeds to spot trespassers and criminal activity.
• Make incident reports and forward them to the higher authority.
• Have some knowledge of fire panels

• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Carefully interviewed, selected, trained, and supervised staff
• Promoted positive atmosphere and went above and beyond to ensure each customer received exceptional food and service
• Customer criticism is welcomed, met with encouragement, and used to make changes for betterment of restaurant
• Create schedule for staff and keep it updated online
• Place Sysco orders and oversee store's inventory and spending limits
• Participating in conference calls and receiving crucial calls from higher-ups
• Monitor equipment's periodic maintenance.
• Managed over 50 customer calls per day. Increased sales by 10%
• Developed unique events and special promotions to drive sales

• Greet customers and show them tables
• Take orders and if asked to suggest best
• Work as per standards.
• Followed safety protocols on job sites
• Troubleshot various types of equipment during installation and processes
• Disassembled broken, defective, and worn out equipment to aid with repairs

• Worked at various Dollarama locations in Ottawa
• Make incident reports and forward them to the higher authority Secured personal and company goods against robbery, vandalism, and illegal entry
• Patrolling store aisles and monitoring customers, watching security camera footage, and confronting individuals suspect of theft
• Document theft and other violations of security observed on duty
• Work with law enforcement to detain suspects of shoplifting or dishonest employees.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Carefully interviewed, selected, trained, and supervised staff
• Met encouraged and greeted feedback from customers and used those feedback in positive changes in restaurant
• Make schedule and update online for employees
• Order Sysco and manage quantity and budget of store
• Attending conference calls and important calls from higher authorities
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Worked at various locations in Ottawa
• Make incident reports and forward them to higher authorities
• Covered various events such as festivals and football matches
• Patrolling site while on duty and keeping maintaining records of daily activities
• Kept supervision of residential area
• Maintaining list of visitors and delivery person

• Take care of building while sitting in car
• Kept supervision in residential area
• Maintaining list of visitors and delivery person
• Did patient watch
• Work as break reliever
• Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
• Responded quickly to emergency situations to assess and deflect issues.

• Improved team efficiency by coordinating production workflow and maintaining production schedules
• Preparing Standard Operating Procedures (SOPs) documents and Internal Operating Procedures (IOPs)
• Boosting quality through new methods, better monitoring, and proactive correction of deficiencies
• Enhanced team performance by sharing knowledge, facilitating communication, and providing critical feedback
• Storing and maintaining inventory records on weekly/daily basis throughout restaurant
• Cash handling from customers and cash to and from security companies on behalf of restaurant.

• Enquiring about their service and quickly resolving any issues.
• Maintained quick order-taking and payment processing, able to keep order wait times to minimum
• Maintaining high standards of cleanliness and health code compliance
• Worked as baker at Tim Horton, baking various products such as muffins, bagels, and other items.
• Took orders, prepared meals, and collected payments

• Followed supervisor's instructions regarding product and shipment timelines
• Managed team of more than 50-70 people at time during peak times
• Managed team's recordkeeping and daily production tracking
• Maintained team that worked to strict standards, adhering to production orders and specifications.
• Worked with team to identify areas of improvement and devised solutions based on findings.