Suman Saini
Victoria,Canada
Summary
Administrative assistant with years of experience, blending healthcare support and customer service expertise. Proficient in Microsoft Excel, and network security. Demonstrates exceptional organizational skills and a meticulous approach to managing complex tasks and developing innovative solutions. Certified in CCNA, CCNA Security, CompTIA Security +, CEH completion through college.
Overview
6
6
years of professional experience
Work History
Service Administrator
CBRE
04.2024 - Current
- Coordinate and execute monthly, quarterly, and annual backups in collaboration with POBC, ensuring data integrity and compliance.
- Administer access to various applications for provincial users and CBRE, ensuring proper authorization and security protocols.
- Maintain and oversee SharePoint for tracking approved reports and deadlines, ensuring accurate documentation and accessibility.
- Work closely with the FCM and RPD departments to manage user access requirements and ensure compliance with organizational policies.
- License Tracking & Renewal Management: Monitor user licenses, track expiration dates, and issue timely renewal notifications to ensure uninterrupted access to critical systems.
HSW
Qualicare Health Care
01.2024 - 01.2025
- Helped provide dependent adults and seniors with daily assistance
- Aided clients in bathing, toilet use, personal grooming, dressing
- Assisted clients with basic movements and mobility
- Helped perform simple strength and ROM exercises
- Performed basic housekeeping tasks
- Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets
- Monitored client health and medication intake
- Provided emotional support and companionship to clients
- Help client for groceries and their personal work
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
Dispatcher/Admin Assistant
Bell City Dispatching
07.2021 - 12.2023
- Use global positioning system to monitor the location of the drivers
- Directing and organized logistics activities that includes obtaining shipping rates
- Dealing with conflict and being able to solve quickly
- Excellent communication skills
- Oversee the route to field units and track delivery status of products
- Arranged delivery and pick up time and special handling requests
- Ensure truckers up to date on road conditions, weather condition and accidents
- Manage drivers' inspection and logbooks!
- Have good knowledge of Microsoft excel and word
- Perform necessary repairs in order to restore service and schedules
- Translated business needs and priorities into actionable logistics strategies
- Obtained scanned records and uploaded them into database
Tech Support/Admin Assistant
Key IT Matters
12.2019 - 12.2020
- Work in Aruba Central for Enable/Disable Rap remotely
- Work on ticketing software for every help desk request
- Assign Labels, groups, Licenses and site name to RAP
- Make monthly/daily reports of activate Rap and send it to clients
- Work on Libra, Airwave monitoring tools for checking alerts
- Customer service for WIFI troubleshooting and Rap installation
- Answers phone calls, schedules meetings and professional communication via phone, e-mail and mail
- Provide information to clients by answering questions and schedules free telephonic appointments with HR
- Perform daily administrative duties such as filing, typing, copying, scanning etc
- Call and emails to registered clients about new offers regarding products
- Greet visitors and keep visitor's logbook for sign in at entry and cover reception area when required
- Arrange external and internal meetings and make calendar for staff
Admin Assistant & Receptionist
Quick trucks and trailers
06.2019 - 11.2019
- Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability
- Providing general admin and clerical support including mailing scanning, fax and copying assistance to the management
- Organizing and scheduling appointments for the president
- Ensuring that the general documentation is in compliance with accounting principles and transportation regulations
- Data entry and assistance staff with general bookkeeping and sales reports etc
- Write letters and emails on behalf of other office staff and cover the reception desk when required
- Handle sensitive information in a confidential manner and maintain computer and manual filing systems
- Greet and assist visitors, drivers to the office
- Photocopy and print out documents on behalf of other colleagues
Education
Diploma -
Cyber Security and Computer Forensics
Canada05.2019
MBA - Information Technology
Guru Jambeshwar University
India07.2014
Bachelor of Arts - Art Education
Kurukshetra University
India04.2011
Three years Diploma -
Computer Science
Ambala, India07.2010
Skills
- Policy enforcement
- Incident management
- Organizational expertise
- Asset management
- Call center experience
- Data entry
- Complaint handling
- Customer needs assessment
- Front office administration
- Customer service
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Microsoft office
Languages
English
Full Professional
Timeline
Service Administrator
CBRE
04.2024 - Current
HSW
Qualicare Health Care
01.2024 - 01.2025
Dispatcher/Admin Assistant
Bell City Dispatching
07.2021 - 12.2023
Tech Support/Admin Assistant
Key IT Matters
12.2019 - 12.2020
Admin Assistant & Receptionist
Quick trucks and trailers
06.2019 - 11.2019
Diploma -
Cyber Security and Computer Forensics
MBA - Information Technology
Guru Jambeshwar University
Bachelor of Arts - Art Education
Kurukshetra University
Three years Diploma -
Computer Science
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