SUMAN Kaler

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

• Working with Paladin's Employee Resource Planning (ERP) Software, WinTEAM, as well as the Dispatch Module within Paladin Insight to track start times, end-times and duration of breaks.
• Communicating directly with Screening Personnel to inform them when their breaks will occur, the duration of the breaks, and when they can be released.
• Arranging relief by an adequately trained and qualified person.
• Investigate incidents where an employee has not returned from break on time and provide investigative support and documentation to Field Managers, Operations Managers and Employee Care Managers (Labour Relations) when disciplinary interventions are required.
• Utilized Agile methodology to break down complex projects into smaller tasks and monitor progress in real-time

• Confirming valid boarding passes
• Scanning and testing baggage for prohibited items using X-ray machines, metal detectors and other technology, along with physical search techniques
• Protecting restricted areas and managing conflict
• Communicating clearly and effectively
• Efficiently screening passengers and baggage through airport security checkpoints
• Upholding all regulations with vigilance

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

• Managing the store with scheduling, inventory and orders.
• Greeted customers and assisted with sales of store products.
• Respond to customer complaints and maintain composure to resolve issues
• Followed store policy with opening, closing and cash out procedures
• Stored and secured receipts and processed refunds