SUMAN DARNAL
Dubai
Summary
Motivated individual with extensive experience in hospitality industry. Proven track record of providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Queen Elizabeth 2
04.2025 - 07.2025
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated food and beverage orders with kitchen staff to ensure timely service.
- Maintained cleanliness and organization of dining areas, adhering to safety standards.
- Assisted in training new team members on operational procedures and service protocols.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Retail Sales Associate
AL- MUQURRAM AUTO PARTS -DUBAI,UAE
10.2023 - 01.2025
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Explained products and services to help customers make informed decisions.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
Food and Beverage Server
DALAI-LA BOUTIQUE HOTEL - NEPAL
02.2021 - 01.2023
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
- Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
- Utilized knowledge of ingredients in menu items to provide customers with accurate information about their meals.
- Greeted customers warmly upon arrival and provided them with menus that highlighted daily specials.
- Prepared drinks by following recipes and preparation techniques.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Education
High school (+2) - Hospitality Management
ASHIRWAD COLLEGE
01.2023
High School Diploma -
Ace School of Tourism And Management
Nepal06-2022
Skills
- Effective communication skills
- Skilled in resolving conflicts
- Positive attitude
- Reliability and punctuality
- Effective relationship management
- Cross-selling strategies
- Analytical problem solving
- Cross-training capabilities
- Buffet maintenance
LANGUAGES
English (Fluent)
Nepali (Fluent)
Hindi (Basics)
Timeline
Food and Beverage Attendant
Queen Elizabeth 2
04.2025 - 07.2025
Retail Sales Associate
AL- MUQURRAM AUTO PARTS -DUBAI,UAE
10.2023 - 01.2025
Food and Beverage Server
DALAI-LA BOUTIQUE HOTEL - NEPAL
02.2021 - 01.2023
High school (+2) - Hospitality Management
ASHIRWAD COLLEGE
High School Diploma -
Ace School of Tourism And Management
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