Suman Badamgatti
Toronto,ON
Summary
Personable Technology Specialist with 5 years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues, and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TECHNOLOGY SPECIALIST & OPERATIONS
SPI ShipConstructor Software Solutions Ltd
Mumbai,India
09.2020 - 01.2024
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Logged updates on support tickets to communicate status to users and managers
- Managed reporting and documentation with high-quality, efficient approach
- Responded to numerous reference calls daily, helping patrons with specific information needs
- Works with members of a internal technical team and product owners to help develop scopes of work and proposals for consulting and customization services
- Improved customer satisfaction by providing timely and effective technology support.
- Designed and implemented new software solutions, resulting in increased efficiency for an organization.
- Streamlined internal processes through automation, reducing manual workload for staff members.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Managed network infrastructure upgrades, ensuring minimal downtime for end users.
- Led cross-functional teams to successfully complete complex technology projects on time and within budget constraints.
- Safeguarded company data with robust cybersecurity measures, mitigating potential threats and vulnerabilities.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Collaborated with stakeholders to identify business requirements and translate them into technical specifications for project implementation.
- Delivered high-quality presentations showcasing key technological advancements that contributed significantly towards business growth.
- Provided technical support to 50+ clients in average 3 Years.
- Used ShipConstructor,Navisworks Manage & on regular basis and developed advanced proficiency.
- Recreating issue in-house on test systems to isolate an cause of issue
- Act as liaison between user and development support
- Licensing Administration
Technology Specialist
SSI ShipConstructor Software Solutions
01.2018 - 08.2020
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Logged updates on support tickets to communicate status to users and managers
- Managed reporting and documentation with high-quality, efficient approach
- Responded to numerous reference calls daily, helping patrons with specific information needs
- Works with members of in-house technical team and product owners to help develop scopes of work and proposals for consulting and customization services
- Recreating issue in-house on test systems to isolate cause of issue.
Procurement Engineer
Wipro Infrastructure Engineering
Mumbai,India
10.2014 - 12.2018
- Proved successful working within tight deadlines and fast-paced atmosphere
- Created plans and communicated deadlines to complete projects on time
- Improved operations through consistent hard work and dedication
- Responsible for project procurement activities starting from detailed engineering up to plant installation at site.
Education
Bachelor of Engineering (B. Eng.) - Mechanical Engineering
Shivaji University
India06.2014
Skills
- Technical Support
- MS SQL 2017
- Microsoft Power BI
- Customer Relationship Management
- Internet of Things Knowledge
- Technical Support Experience
- AutoCAD Plant3D,ShipConstructor 2023,Navisworks Manage 2022Expertise
Certification
ShipConstructor Outfitting Specialist,ShipConstructor Outfitting Trainer
Affiliations
- The Royal Institution of Naval Architects (RINA)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
TECHNOLOGY SPECIALIST & OPERATIONS
SPI ShipConstructor Software Solutions Ltd
09.2020 - 01.2024
Technology Specialist
SSI ShipConstructor Software Solutions
01.2018 - 08.2020
Procurement Engineer
Wipro Infrastructure Engineering
10.2014 - 12.2018
Bachelor of Engineering (B. Eng.) - Mechanical Engineering
Shivaji University