Sumaiyya Naser
Mississauga,ON
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
7
7
years of professional experience
Work History
Legal Case Coordinator
Human Rights Legal Support Centre
2024.02 - 2024.08
- Took initiative to guarantee that clients' requirements were addressed at the Human Rights Tribunal Ontario (HRTO) resulting in an inclusive case management process.
- Provided clients the ability to navigate different stages of their file by guiding them through the guides on our website
- Ensured accurate service referrals for clients, maximizing resource allocation and time management.
- Coordinated client interactions with the HRA to ensure efficient filing of specific forms.
- Facilitated communication between Scheduler, Manager Intake Services, and Legal Manager for resolving scheduling issues related to the Tribunal
- Collaborated with various stakeholders to secure the participation of ASL and language interpreters in scheduled Mediations to ensure seamless service provision, minimizing gaps in care for clients.
- Performed document collection and preparation, including binding of evidence for applications and hearings/mediations.
- Demonstrated expertise in creating memos and reports using drafts, handwritten notes, or verbal instructions with accuracy in following specified document formats and templates.
- Developed and maintained team's filing system for active and closed files, implementing efficient file tracking procedures to ensure proper oversight in maintaining control of files.
- Enhanced efficiency through collaboration with cross-functional teams
- Managed the processing and distribution of all incoming/outgoing mail and courier packages for team section, while effectively coordinating courier deliveries and ensuring resolution of any issues with incomplete or misdirected items.
- Ensures timely adjustments of client interview schedules in the Client Tracking system (CTT).
- Exhibited tactful client communication abilities, maintaining professionalism in person and via telephone;
- Efficiently managed caseloads, giving priority to urgent cases for prompt attention.
Notetaker
Habitat Learn
2023.09 - 2024.03
- Maintained confidentiality by adhering to privacy guidelines when handling sensitive student information.
- Worked directly with individual students to follow class schedule and prepare detailed lecture notes.
- Enhanced student comprehension by providing clear and concise notes during lectures
- Adapted quickly to various teaching methods, ensuring seamless support regardless of instructor style
- Streamlined study process for students by organizing notes according to lecture topics and dates
- Conveyed course information via direct readings or recorded audio
- Increased accessibility to course materials by uploading digital copies of notes in an timely manner.
Legal Assistant
Robin L Seligman Professional Corporation
2022.11 - 2024.01
- Streamlined workflow by implementing effective processes for file management and client communication.
- Utilized Clover to process payments, executed bank deposits, and formulated invoices for clients based on estimated legal fees
- Ensured timely handling of IRCC and government fee receipts as per lawyer's instructions
- Employed Mailchimp software for the distribution of campaigns and announcements regarding new government policies.
- Collaborated with lawyers to create and submit accurate initial drafts of immigration forms
- Handled ATIP requests effectively, ensuring prompt delivery of requested information and facilitating decision-making processes.
- Achieved efficiency by promptly addressing client needs through timely completion of IRCC Webform requests
- Contributed to the successful handling of citizenship applications, Visitor Visa Foils, and PR card renewal applications with lawyer oversight
- Tracked and proactively communicated application processing times to clients, ensuring prompt awareness of any delays related to their country of origin.
Legal Assistant/Immigration Law Clerk
Capital Street Law Prof. Corp.
2022.01 - 2022.04
- Sustained high level of interaction within the firm by consistently sharing blog posts and conducting opinion polls
- Effectively handled key responsibilities using the CLIO suite which included client onboarding processes, maintaining accurate records of billable hours and expenses for efficient billing.
- Leveraged OFFICIO as the CRM system to streamline and automate the onboarding process for new immigration clients.
- Contributed to the creation of accurate Retainer agreements and Affidavits with guidance from legal professionals
- Collaborated on creating and lodging parenting plans for family law cases in the appropriate court.
- Implemented well-structured schedules incorporating defined timelines to aid attorneys in the discovery proceedings.
Real Estate - Administrative Assistant
HH Homes Reality Brokerage
2021.06 - 2021.09
- Managed high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Maintained accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Handled incoming calls and provided basic administrative support to real-estate agents
- Supported negotiations between parties during transactions with astute research on property values, local market conditions, comparables data analysis to provide informed advice to clients.
- Supported agents in closing deals successfully with thorough documentation and contract management.
- Generated leads for sales and rental properties through cold calls and referrals.
- Ensured seamless coordination of agent-client meetings by handling appointment bookings and confirmations via Broker Bay
- Facilitated agency operations by handling offer preparation, MLS listing uploads, and required modifications for agents
- Enhanced online MLS listing by collaborating with marketing department to create effective social media content, visuals, and promotional materials.
- Managed filing systems and processed documents for both buyers and sellers at the brokerage.
Faculty Of Law Assistant
Lincoln Alexander School Of Law
2020.09 - 2021.04
- Provided exceptional client service by attentively listening to their needs and promptly addressing any concerns or questions.
- Created and distributed the Ryerson Law Student newsletter through Mailchimp, serving as a valuable resource for students, faculty, and stakeholders to stay updated on important events and activities.
- Collaborated with the Accessibility department to modify and enhance design strategy for student-targeted newsletters
- Established a collaborative link to enhance access to resources for 1L students
- Ensured timely delivery of welcome packages
- Generated an in-depth analytical report by analyzing data obtained from Mailchimp.
Student Legal Clinician
Ryerson Legal Clinic
2020.09 - 2021.04
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Conducted client interviews in collaboration with legal professionals.
- Ensured clients' compliance with Pro-Bono requirements through detailed intake procedure
- Created comprehensive legal documents like privacy policies, NDAs, and terms and conditions specifically for business entrepreneurs.
- Acquired practical skills in redlining/blacklining documents to facilitate document amendments
- Achieved completion of basic deliverables as committed to clients.
Receptionist/Guide
Toronto Railway Museum
2019.06 - 2019.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Administrative Assistant
Alumni And Student Engagement, Ryerson University
2017.05 - 2018.01
- Proven track record of effectively managing partnerships for event organization
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed comprehensive records on previous students' occupations to facilitate engagement as guest speakers
Education
Bachelor of Commerce, Law and Business (Major), Human Resource Management (Minor) -
Ted Rogers School of Management, Toronto Metropolitan University
Toronto, Canada06.2021
Skills
- PC Law
- CLIO Suite
- Officio
- TerraView
- DocuSign
- Conveyancer
- ContactEase
- Mailchimp
- Hootsuite
- Broker Bay
- Trello
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Legal Case Coordinator
Human Rights Legal Support Centre
2024.02 - 2024.08
Notetaker
Habitat Learn
2023.09 - 2024.03
Legal Assistant
Robin L Seligman Professional Corporation
2022.11 - 2024.01
Legal Assistant/Immigration Law Clerk
Capital Street Law Prof. Corp.
2022.01 - 2022.04
Real Estate - Administrative Assistant
HH Homes Reality Brokerage
2021.06 - 2021.09
Faculty Of Law Assistant
Lincoln Alexander School Of Law
2020.09 - 2021.04
Student Legal Clinician
Ryerson Legal Clinic
2020.09 - 2021.04
Receptionist/Guide
Toronto Railway Museum
2019.06 - 2019.08
Administrative Assistant
Alumni And Student Engagement, Ryerson University
2017.05 - 2018.01
Bachelor of Commerce, Law and Business (Major), Human Resource Management (Minor) -
Ted Rogers School of Management, Toronto Metropolitan University
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