Sumaiya Furniturewala
Scarborough
Summary
Dedicated Customer Service professional with 8+ years of experience of meeting company goals utilizing consistent and organized practices. . Forward-thinking team leader, skilled at operating departments efficiently to meet goals. Also, skilled in working under pressure, dedicated to streamlining operations to decrease costs and adapting to new situations and challenges to best enhance the organizational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
CRANE WORLDWIDE LOGISTICS PVT. LTD
10.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Customer Service Executive
DB SCHENKER INDIA
09.2019 - 10.2022
- Attend to customers call answer questions via phone or email.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Identified and resolved discrepancies and errors in customer accounts.
- Schedule follow up calls with customer to take feedback and build relation for going business.
Sales Executive
MACNELS SHIPPING LLC
05.2017 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated rates with suppliers and vendors, thereby increasing profitability rate.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Marketing Officer
ASSOCIATION OF TECHNICAL MARKET ANALYSIS
06.2016 - 05.2017
- Functioned as the Event Head for projects and organized seminars across India, and led the sales team while overseeing existing & new customer communication.
- Controlled 100% of marketing operations, spanning 4 major parts, viz. Website Management, Email Marketing, online campaigns and content development.
- Managed social media channels to boost online presence and engagement with consumers.
Marketing Executive
GREEN SOURCES PRIVATE LIMITED
12.2015 - 06.2016
- Served as assistant project manager for Chief, USA and Da-Lite, USA & Hong Kong.
- Assumed additional responsibility as a marketing executive and designed marketing strategies and initiatives to acquire additional business.
- Conduct video calls with customer and provided them with technical resolutions.
Education
MBA -
INTERNATIONAL BUSINESS UNIVERSITY
Toronto, ON2026
BACHELOR OF ENGINEERING (ELECTRONICS) -
MUMBAI UNIVERSITY
Mumbai, India2015
Skills
- Customer Relations
- Workload Management
- Retail Operations
- Customer Relationship Management (CRM)
- Strategic Planning
- Negotiation
- Creative problem solver
- Exceptional communication skills
- Product and service knowledge
- Staff Management
- Proficient in cash management
- Quick learner
- Inventory Management
Technical Skills
MS Office - MS Word, MS Excel, MS Power point.
Data Entry (50 words per minute)
Timeline
Assistant Manager
CRANE WORLDWIDE LOGISTICS PVT. LTD
10.2022 - 08.2024
Customer Service Executive
DB SCHENKER INDIA
09.2019 - 10.2022
Sales Executive
MACNELS SHIPPING LLC
05.2017 - 07.2019
Marketing Officer
ASSOCIATION OF TECHNICAL MARKET ANALYSIS
06.2016 - 05.2017
Marketing Executive
GREEN SOURCES PRIVATE LIMITED
12.2015 - 06.2016
MBA -
INTERNATIONAL BUSINESS UNIVERSITY
BACHELOR OF ENGINEERING (ELECTRONICS) -
MUMBAI UNIVERSITY
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