Sumaiya Bushra
Victoria,BC
Summary
Highly organized and customer-focused professional seeking a Front Desk position to utilize excellent interpersonal and communication skills in providing exceptional service and ensuring a positive experience for guests.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Roberta Place Long Term Care
Barrie , Ontario
2023.01 - 2023.06
- Greeted guests in a warm and friendly manner, providing assistance and answering inquiries.
- Checked guests in and out of the hotel, ensuring accurate registration and payment processes.
- Managed reservations and room assignments, ensuring optimal occupancy and guest satisfaction.
- Handled incoming calls, took messages, and directed calls to the appropriate departments.
- Responded to guest complaints and requests, resolving issues promptly and to their satisfaction.
- Assisted with administrative tasks such as filing, data entry, and preparing reports.
Customer Service Representative
SkyTECH Solutions
Dhaka , Bangladesh
2021.06 - 2022.11
- Responded to customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Assisted customers in resolving issues, complaints, and billing discrepancies.
- Handled a high volume of incoming calls, routing them to the appropriate departments as necessary.
- Maintained detailed records of customer interactions and transactions in the CRM system.
- Assisted with order processing, tracking shipments, and ensuring on-time delivery.
- Actively participated in team meetings and training sessions to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Visual Arts And Science
Camosun College
Victoria, BC09.2025
High School Diploma -
Rajuk Uttara Model College
Uttara, Dhaka12.2021
Skills
- Customer service
- Front desk operations
- Reservation management
- Multitasking
- Communication
- Problem-solving
- Attention to detail
- Computer proficiency (MS Office, MS Outlook, hotel management software)
- Teamwork
- Time management
Timeline
Front Desk Receptionist
Roberta Place Long Term Care
2023.01 - 2023.06
Customer Service Representative
SkyTECH Solutions
2021.06 - 2022.11
Bachelor of Science - Visual Arts And Science
Camosun College
High School Diploma -
Rajuk Uttara Model College
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