SULTINA Hussain
Brampton,ON
Summary
Dynamic server with proven sales expertise and experience in training new staff. Skilled in managing high-volume dining environments while ensuring excellent service delivery and customer engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
house of lancaster
01.2025 - 04.2026
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Maintained cleanliness and organization of dining areas and service stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Set up tables in between patrons to reduce wait times.
- Implemented feedback from customers to improve service quality and menu offerings.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
blondies
Calgary, Alberta
02.2022 - 10.2024
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new servers on restaurant protocols and customer service standards.
- Handled cash transactions accurately during busy shifts.
- Recorded customer orders accurately at the counter. from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cashier
mcdonalds co
01.2017 - 06.2021
- Processed payments through cash register and POS system, ensuring accurate transactions for cash, check, and credit card.
- Issued receipts, refunds, credits, or change to customers.
- Provided assistance to customers with purchases and facilitated enrollment in rewards program to enhance customer loyalty.
- Ensured cleanliness of checkout area, enhancing customer experience and promoting a welcoming environment.
Education
High School Diploma -
Judith Nyman Secondary School
Brampton, ON06-2017
Skills
- Dining service
- Server training
- High volume dining
- Customer service
- Sales expertise
- Cash handling
- Food and beverage pairings
- Table setting
- Guest seating
- Relationship building
Certification
- Smart serve
Timeline
Server
house of lancaster
01.2025 - 04.2026
Server
blondies
02.2022 - 10.2024
Cashier
mcdonalds co
01.2017 - 06.2021
High School Diploma -
Judith Nyman Secondary School