SULTANA IMRAN
Mississauga,ON
Summary
Dedicated and enthusiastic Licensed Pharmacist with more than 6 years of experience in Ontario, skilled at assisting and instructing customers in the proper use of medications used to treat acute and chronic medical problems. Excellent interpersonal, communication and training skills . Well-versed in pharmacy standards and regulations. Excel at teamwork and making sound decisions under pressure. Empathetic during patient interactions and adept at building trust and strong professional relationship.
Overview
10
10
years of professional experience
Work History
Staff Pharmacist
MAVIS PHARMACY PHARMACHOICE
MISSISSAUGA, ON
04.2023 - Current
- Collaborated with physicians, nurses and other healthcare professionals to optimize patient care outcomes.
- Provided immunization services including flu shots, shingles vaccines, as per guidelines.
- Maintained accurate records of patient profiles, medications and inventories.
- Compounded non-sterile preparations level - A such as ointments, creams or suspensions when necessary.
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Ensured strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
- Maintained accurate patient medication profiles, including allergies, conditions, and concurrent medications.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Provided Minor Ailment services as per the Guidelines.
Relief Pharmacist
Lotus IDA Pharmacy
Burlington, ON
01.2023 - 03.2024
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Advised and consulted with patients on potential side effects, drug interactions, storage requirements and directions for use.
- Verified that elderly patients felt welcomed in compassionate care setting by employing well-honed listening and communication skills.
- Spoke with geriatric patients and caregivers, asking questions to determine illnesses, conditions and current medications.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Promoted health and well-being of patients by administering flu immunizations as well as Covid-19 and other recommended Immunizations to elderly patients living in the Retirement home.
- Oversaw and monitored dispensing of controlled substances according to regulatory requirements.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Relief Pharmacist
Self Employed
Mississauga, ON
07.2022 - 12.2023
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
- Advised and consulted with patients on potential side effects, drug interactions, storage requirements and directions for use.
- Supervised pharmacy technicians, interns and support staff while on duty.
- Collaborated with physicians to provide patients with high quality and cost-effective medications.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Administered vaccines to immunize patients against communicable diseases.
- Billed insurances for services utilizing Fillware, Kroll and Nexxsys System softwares.
Pharmacy Manager
Peel Memorial Pharmacy
Brampton, ON
03.2020 - 06.2022
- Ensure medication and over the counter supplements inventory levels is adequate to meet patients’ needs
- Counsel patients in regards to new and additional medications in a friendly, positive and pro-active interaction
- Passed the Pharmacy assessment in Sept 2021 with excellent feedback
- Provide timely and positive resolution to patient’s needs and Doctor’s requests/issues.
- Responsible for the direct management of the pharmacy team and oversee day-to-day operations of the pharmacy
- Ensure that the pharmacy operates in accordance with guidelines of the College of Pharmacists and Health Canada
- Meet all the Public health requirements during COVID19 for safe and effective delivery of medication to the patients including OTC medications
- Managing and running FLU Clinics during COVID19 with all safety protocols
- Developing and implementing compounding master formulas according to new NAPRA standards of non-sterile compounding
- Ensure billing is done correctly and in accordance with governed billing requirements
- Investigate medication incidents, participating in root cause analyses, implementing preventative measures • Inventory management and regular Narcotic reconciliation
- Dispensing of prescriptions, including computer entry, triage of new orders, collation of data and clinical reviews as well as ensuring the accuracy of prescriptions dispensed
- Providing professional functions related to dispensing including pharmaceutical care, patient counseling, liaising with other healthcare professionals and documenting interventions and dialogue
- Building relationships with customers and other medical professionals
- Provide training and support the pharmacy team members in their professional growth and development
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Staff Pharmacist
Peel Memorial Pharmacy
Brampton, ON
09.2019 - 02.2020
- Managing the day to day functions of a Pharmacy including blister packs checking and delivery, accurate and timely billings, inventory management, Med Checks, coordination with Physicians, and filling and dispensing of medications.
- Answering all questions and quarries made by physicians or patients by properly checking references and documenting.
- Weekly Delivery of blister packs to a rehabilitation facility with MARS sheets and proper and timely documentation of any changes to prescriptions.
- Timely requests for refills faxed to prescribers.
- Created new customer profiles and updated information in pharmacy computer systems.
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Administered vaccines to immunize patients against communicable diseases.
- Trained individuals in how to use devices to promote optimal medical support.
Relief Pharmacist
RPI Consulting Group
Toronto, ON
02.2019 - 08.2019
- Working as a relief pharmacist at different pharmacies throughout GTA
- Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens
- Appropriately resolved customer issues, complaints and questions
- Strictly maintained customer and patient confidentiality
- Verified accuracy and completeness of information on prescription and refill requests
- Communicated directly with doctors' offices via telephone, fax and email
- Consistently upheld proper pharmacy and general safety procedures and standards
- Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage
- Proficiently processed and dispensed written, oral and electronic prescriptions
- Successfully assisted customers with medical issues
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects
- Counseled patients on appropriate use of over-the-counter and prescription medications to educate patients
Pharmacy Assistant
Albion Medical Pharmacy, Albion Road, Etobicoke, ON, Canada
Toronto, ON
10.2014 - 01.2018
- Performed all the tasks of the pharmacy as an assistant and helped pharmacy staff prepare medications and fill orders.
- Communicated with insurance companies for billing purposes.
- Restocked shelves and prepared expired drugs for return.
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
- Entered current customer, payment and inventory information into the system.
Education
Certificate of International Pharmacy Graduate Programe - Pharmacy
University of Toronto - St. George Campus
Toronto, ON2018
Pharm D (Doctor of Pharmacy) - Pharmacy
Baqai Medical university
Karachi, Sindh06.2005
Skills
- Excellent communication
- Time management skills
- Blister Packs filling and checking
- Patient-focused and education
- Drug interaction understanding
- Patient confidentiality
- Resolving complaints
- Supervising technicians
- Documentation abilities
- Delegating assignments
- Kroll, Fill ware nexxsys pharmacy software proficiency
Professional Memberships
Licensed with Ontario College of Pharmacists (OCP)
Member of Ontario Pharmacists Association (OPA)
Member of Canadian Pharmacist Association (CphA)
Certified in Red Cross Standard First Aid & CPR AED level -C
Languages
Fluent in written and spoken
- English
- Udru
- Punjabi
- Hindi
Pharmacy Softwares
- Fillware
- Kroll
- Nexxsys
Timeline
Staff Pharmacist
MAVIS PHARMACY PHARMACHOICE
04.2023 - Current
Relief Pharmacist
Lotus IDA Pharmacy
01.2023 - 03.2024
Relief Pharmacist
Self Employed
07.2022 - 12.2023
Pharmacy Manager
Peel Memorial Pharmacy
03.2020 - 06.2022
Staff Pharmacist
Peel Memorial Pharmacy
09.2019 - 02.2020
Relief Pharmacist
RPI Consulting Group
02.2019 - 08.2019
Pharmacy Assistant
Albion Medical Pharmacy, Albion Road, Etobicoke, ON, Canada
10.2014 - 01.2018
Certificate of International Pharmacy Graduate Programe - Pharmacy
University of Toronto - St. George Campus
Pharm D (Doctor of Pharmacy) - Pharmacy
Baqai Medical university
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