Sultan Sadat
National Capital Region,ON
Summary
- Consistently integrates organizational environmental awareness, organizational priorities, and stakeholder needs to shape clear strategies, anticipate risks, and implement practical solutions that drive measurable results.
- Thrives in fast-paced, evolving environments by embracing new challenges, navigating ambiguity with composure, and adjusting work plans to meet shifting priorities, while maintaining high performance.
- Demonstrates transparency, fairness, and respect in every interaction, upholding public service values, promoting inclusion and well-being, and ensuring decisions reflect the highest ethical and professional standards.
- Actively seeks new methods, technologies, and perspectives to improve processes; learns quickly; goes above and beyond to deliver high-quality work; and champions creative ideas that enhance service delivery and organizational effectiveness.
Overview
5
5
years of professional experience
8
8
Certifications
Work History
Project Assistant
Public Services and Procurement Canada
National Capital Region, ON
12.2024 - Current
- Supported executive decision-making and governance by preparing agendas, leading deliverable walkthroughs, and producing Records of Decision, and briefing materials for DIMC, DGDSC, and MITC.
- Delivered enterprise reporting and analysis for a $70M+ portfolio, including dashboards, risk insights, financial forecasts, and schedule analytics that informed senior leadership.
- Strengthened project operations through improved governance artifacts, onboarding tools, knowledge management, and continuous process improvements that enhanced team performance and project health.
User Acceptance Testing Analyst
Canada Revenue Agency
National Capital Region, ON
10.2023 - 12.2024
- Improved testing accuracy and efficiency by analyzing system requirements, developing clear testing conditions, and maintaining strong documentation that supported continuous improvement.
- Translated system changes into practical, user-focused test cases, and resolved system issues through detailed incident reporting, helping teams deliver consistent, high-quality results.
- Validated system updates, monitored production programs to reduce risks, and provided responsive technical support that strengthened collaboration, data integrity, and stakeholder confidence.
Financial Insurance Advisor
Sonnet
Toronto, Ontario
01.2022 - 10.2023
- Delivered high-quality customer service through first-call resolution, accurate guidance, and consistent adherence to quality standards across phone, chat, and email.
- Collaborated with internal teams to resolve complex client issues, escalating concerns when needed, and ensuring coordinated, timely solutions that improved overall service delivery.
- Maintained strong performance by updating product knowledge, using tools like Salesforce and Guidewire to streamline work, and contributing to a resilient, inclusive, and high-performing team environment.
Workforce Analyst
Concentrix
Toronto, Ontario
11.2020 - 12.2021
- Developed forward-looking labour forecasts and optimized scheduling across multiple locations, demonstrating strong strategic thinking by anticipating operational demands and aligning resources with organizational priorities.
- Leveraged advanced analytics tools (Tableau, SPSS, SQL, Excel, Google Sheets) to identify workforce trends, uncover performance gaps, and present data-driven recommendations.
- Collaborated closely with department managers and cross-functional teams to balance staffing needs with budget constraints, promoting a culture of collaboration, transparency, and shared accountability.
- Prepared and delivered clear, concise workforce performance reports to senior management, communicating insights with clarity and conviction, and influencing decision-making on staffing strategies and operational improvements.
- Built and maintained a robust employee information database (skills, qualifications, availability) to support fair, efficient, and inclusive staffing practices, enabling managers to deploy talent effectively and fostering a healthy, respectful workplace.
Education
Advanced Diploma - Computer Programming
Algonquin College
Ottawa, Ontario05-2025
Master of Science - Sustainability Studies
University of Suskatchewan
Saskatoon, SK08-2020
Skills
- Strategic, solution-focused thinker with strong problem-solving, and decision-making skills
- Highly adaptable and quick to learn new tools, processes, and challenges
- Reliable, dedicated, and committed to delivering high-quality work
Pool Information
- DND – AS-05/06 (25-DND-IA-NAST-533523) - Fully Qualified
- PSPC - AS-05 Pool – 2024-SVC-IA-HQ-640332 - Fully Qualified
Certification
Certified Business Analysis Professional (CBAP), STARWEAVER
Accomplishments
Bravo Bravo Award – Recognized for outstanding performance and above-and-beyond contributions in the role of User Acceptance Testing Analyst.
Timeline
Project Assistant
Public Services and Procurement Canada
12.2024 - Current
User Acceptance Testing Analyst
Canada Revenue Agency
10.2023 - 12.2024
Financial Insurance Advisor
Sonnet
01.2022 - 10.2023
Workforce Analyst
Concentrix
11.2020 - 12.2021
Advanced Diploma - Computer Programming
Algonquin College
Master of Science - Sustainability Studies
University of Suskatchewan