Sultan Khan
Edmonton,Canada
Summary
Experienced in property management operations with strong leadership skills and a keen focus on optimizing processes. Track record showcases ability to drive team collaboration and consistently achieve measurable results. Expertise in resource management, strategic planning, and problem-solving. Adept at adapting to dynamic environments and ensuring seamless operations.
Overview
11
11
years of professional experience
Work History
Resident Manager
Mainstreet Equity Corp.
03.2023 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Assisted the regional manager with new property acquisition's.
- Conducted Turnover Inspections. Recommended and coordinated renovations with regional manager.
Manager Administration
Your Highness Inc.
09.2020 - 08.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Used strategic planning, managed to save cost by 10% within the first 3 months of starting
- Used google analytics and social media platforms to run campaigns that increased our sales by 13% within a month of launching the campaigns
- Conducted employee interviews and managed six employees across four locations
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff and Managed the business operation and led the company’s expansion into two other cities
Part time Night Auditor
Windermere Manor
11.2018 - 04.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Part time-Call Center Representative
Touch Stone
10.2017 - 05.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Guest Relations Officer
Hunza Xingyang Trading Company Private Limited
06.2014 - 01.2016
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Worked closely with Chinese delegates and Govt of Pakistan.
Education
Bachelor of Commerce - Entrepreneurial Management
Royal Roads University
Victoria08-2025
Hospitality, Hotel and Resort Management -
Fanshawe College
London, Ontario01.2020
Intermediate - Computer Science
Lawrence College Ghora Galli Murree
Murree, Pakistan01.2014
Skills
- Financial Reporting & Analysis
- Cultivating Business Relationships
- Logistics & Inventory Control
- Streamlining Business Operations
- Meeting Strict Deadlines & Goals
- Excellent Work Ethic & Reliable
- Sales & Marketing Strategies
- Customer Service Relations
- Teamwork and collaboration
- Microsoft Office Programs
- Property management
Unpaid Volunteer Works
- 08/2018- 10/2018- Sales and Operations Intern, Guard-Ex Had the opportunity to draft work with the CEO to plan out initial sales strategy and expansion plan to sell the GX-420 to various agencies across Ontario, Canada.
- 2017- 2018 - Volunteer, Focus Pakistan Part of the (CERT) community emergency response team.
- 2017 - Founder and Director Public Relations, Peaceful and Prosperous Pakistan-Initiative. Arranged three mega events in Islamabad (Concert and two Rang-Color fights). Established partnerships with organization like Bolo Jawan (Media advertising agency) and Redbull Islamabad.
- 03/2016, 09/2016-Volunteer Coordinator, World Wildlife Fund - Pakistan.
- 07/2014 - 08/2016 - Member, Aga Khan Local Education Board.
- 2014 - Present - Consultant - PISE( Pakistan Innovation Summit for Education) Had the opportunity to run a funding campaign and set up libraries in the far-flung areas of northern Pakistan, Still part of the core team at PISE, working closely with the Gilgit Baltistan Government to digitize the education department in GB.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Persian
Limited Working
Timeline
Resident Manager
Mainstreet Equity Corp.
03.2023 - Current
Manager Administration
Your Highness Inc.
09.2020 - 08.2022
Part time Night Auditor
Windermere Manor
11.2018 - 04.2020
Part time-Call Center Representative
Touch Stone
10.2017 - 05.2018
Guest Relations Officer
Hunza Xingyang Trading Company Private Limited
06.2014 - 01.2016
Hospitality, Hotel and Resort Management -
Fanshawe College
Bachelor of Commerce - Entrepreneurial Management
Royal Roads University
Intermediate - Computer Science
Lawrence College Ghora Galli Murree
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