SULTAN JILANI

• Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
• Installed in-home devices, programmed settings and trained customers on basic use.
• Logged service calls and closed work orders by recording issues resolved and services provided.
• Handled multiple simultaneous deployment projects against strict deadlines.
• Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
• Communicated with customers to explain installation process and ideal satellite dish placement.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Organized receptions, promotions and corporate luncheons.

• Made over 120 home visits to inspect, repair or install satellite systems.
• Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
• Configured internet connections, routers and wireless access for devices.
• Fed cables through access holes, attics and floor spaces.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.

> Used hand tools and instruments to take measurements.

• Installed metal and wooden fences and privacy borders.
• Discussed fencing requirements and specifications with clients.
• Discussed fencing needs with customers and estimated and quoted prices.