Sully Lim
La Puente
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Megna Foam
City Of Industry
11.2020 - 11.2022
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Merchandising Vendor
ACN Marketing
El Monte
05.2019 - 11.2020
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Kept accurate logs of all deliveries and trips.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Adhered to all applicable safety regulations while driving delivery truck.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Ensured proper handling and storage of goods during transport to prevent spoilage or damage.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Communicated effectively with customers regarding order status, scheduling changes.
Server/Cocktail Bartender
El Pescador Restaurant
West Covina
06.2018 - 04.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
Staff Coordinator
Cherish Care
West Covina
02.2017 - 02.2018
- Coordinated meetings with internal teams, customers, vendors, partners. to ensure maximum efficiency.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed processes to ensure efficient coordination of tasks between departments.
- Conducted regular file purges to eliminate outdated or unnecessary documents.
- Classified information into chronological, alphabetical, or numerical order.
- Pulled files for staff, management and third-party requests.
Respite Care Provider
Cherish Care
West Covina
02.2017 - 02.2018
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted with meal planning to meet nutritional plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Education
GED -
Stimson Learning Center
Hacienda Heights01-2019
High School
Los Altos High School
Hacienda Heights01-2012
Some College (No Degree) - Medical Assistant
UEI College
Covina, CASkills
- Payroll administration
- Customer service
- Vendor management
- Conflict resolution
- Effective communication
- Team building
- Recordkeeping
- Budget control
- Recruiting and interviewing
- Marketing
- Safety procedures
- Team leadership
- Staff training and development
- Product management
- Documentation and reporting
- Expense tracking
- Decision-making
- Computer skills
- Verbal and written communication
- Relationship building
- Shift scheduling
- Goal setting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Mandarin (Chinese)
Elementary
References
References available upon request.
Timeline
Manager
Megna Foam
11.2020 - 11.2022
Merchandising Vendor
ACN Marketing
05.2019 - 11.2020
Server/Cocktail Bartender
El Pescador Restaurant
06.2018 - 04.2019
Staff Coordinator
Cherish Care
02.2017 - 02.2018
Respite Care Provider
Cherish Care
02.2017 - 02.2018
GED -
Stimson Learning Center
High School
Los Altos High School
Some College (No Degree) - Medical Assistant
UEI College
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