Suliat Adedeyinbo
Winnipeg,Canada
Summary
Motivated Customer Service Professional with three years of experience in attending to customers, providing insightful product information, and enhancing customer satisfaction. Strong communicator with exceptional conflict resolution, data entry, and mentoring skills. Eager to leverage my skills in delivering outstanding client service and driving business growth as an Account Service Representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
06.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, aligning with RBC's commitment to delivering outstanding service.
- Streamlined call center processes, resulting in improved efficiency and reduced wait times, demonstrating proactive engagement with clients.
- Resolved customer complaints with empathy, fostering increased loyalty and repeat business, emphasizing the importance of customer relationship management.
- Assisted customers in navigating company website and placing online orders, improving overall user experience and promoting digital enablement.
- Managed 60+ customer calls daily, highlighting strong call management and client engagement skills.
Sales Associate
Saks OFF 5TH
Winnipeg, MB
12.2019 - 06.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment, aligning with RBC's client-first approach.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings, showcasing skills in client acquisition and relationship building.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge, demonstrating results-driven focus.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges, showcasing strong attention to detail and risk management.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction and efficiency
Education
Bachelor of Arts - Criminology
University of Manitoba
Winnipeg, MBSkills
- Data Collection Complaint
- Resolution Call Management
- Customer Education
- Technical Support
- Critical Thinking
- Data entry
Certification
Goggle Garage Certificate
Timeline
Customer Service Representative
TTEC
06.2022 - 01.2024
Sales Associate
Saks OFF 5TH
12.2019 - 06.2021
Bachelor of Arts - Criminology
University of Manitoba
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