Sulia H Niko
Long Beach
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor
L & R Group Companies
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Operations Supervisor
Global Aviation Management Group
04.2018 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
Import and Export Agent
Polar Air Cargo
08.2020 - 09.2021
- Documented waybill data and dimensions and weights of cargo in computer database.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Prepared detailed reports highlighting key performance indicators, enabling management to make data-driven decisions for continuous improvement.
- Followed requirements and regulations for dangerous goods handling.
- Contributed to company growth by identifying new business opportunities within the global marketplace based on emerging trends or shifts in demand patterns.
- Developed strong knowledge of import/export laws, enabling accurate guidance for clients navigating complex regulations.
- Facilitated on-time shipments by closely monitoring schedules, deadlines, and carrier performance.
- Achieved cost savings by identifying efficient routes for transportation and consolidating shipments when possible.
- Ensured compliance with international trade regulations, reducing potential legal issues for the company.
- Resolved shipment discrepancies through effective communication and problem-solving techniques.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Verified shipments against documents to maintain accuracy.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Insured cargo against loss, damage or pilferage.
Lead Supervisor
Port Security Securitas Security Services
06.2006 - 04.2018
- Conducting a security investigation to complete an initial port facility, taking into account the relevant port facility security assessment;
- Ensure the development and maintenance of the port facility security plan;
- Implementation and operation of the port facility security plan;
- Carry out periodic security inspections of the port facility to ensure that adequate security measures are maintained;
- Recommending and incorporating, as appropriate, changes to the port facility security plan in order to correct deficiencies and update the plan to take into account relevant changes to the port facility;
- Increase security awareness and vigilance of port facility personnel;
- Ensure adequate training for personnel responsible for port facility security;
- Reporting to the competent authorities and keeping records of events that threaten the security of the port facility;
- Coordinate the implementation of the port facility security plan with the relevant Company and ship security officers;
- Coordinate with the security services, as appropriate; ensure compliance with standards for personnel responsible for port facility security;
- Ensure that security equipment is properly used, tested, calibrated and maintained, if any, and assist ship security officers in confirming the identity of those attempting to board the ship when required.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Merchandise Associate
Sears Hometown & Outlet Stores Inc.
05.2004 - 06.2006
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Office Manager
Rental Solutions
01.2000 - 05.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate - Explosive Ordnance/Bomb Disposal
Global K9 Explosive
Auburn, AL04.2024
Associate of Arts - Business Administration And Management
Long Beach City College
Long Beach06.2018
Certificate - Aviation Field
Travel And Trade Career Institute
Long Beach, CA08.2003
High School Diploma -
Richard Gahr High School
Cerritos, CA06.2001
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Policy Enforcement
- [Software] experience
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Project Management
- Schedule development
- Inventory Oversight
- Negotiation
- Data Analytics
- Multitasking
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Organizational Skills
- Analytical Thinking
- Team building
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Project Planning
- Logistics Coordination
- Problem-solving aptitude
- Time management abilities
Certification
- K9 Explosive Training
- Licensed Guard Card - 2006 - 2024
- TWIC -2006 - 2024
- Certificate Travel & Trade Agent 2003
Additional Information
Chapel of Change
Administrator Assistance
MAR 2021 - Present
Chapel of Change
Worsip Team (vocalists)
OCT 2019 - Present
Chapel of Change
Children's Sunday School Instructor
NOV 2018 - Present
SPFPA
Vice President of Local 55
FEB 2015 - MAR 2018
Languages
Tonga
Full Professional
Timeline
Supervisor
L & R Group Companies
04.2024 - Current
Import and Export Agent
Polar Air Cargo
08.2020 - 09.2021
Operations Supervisor
Global Aviation Management Group
04.2018 - 04.2024
Lead Supervisor
Port Security Securitas Security Services
06.2006 - 04.2018
Merchandise Associate
Sears Hometown & Outlet Stores Inc.
05.2004 - 06.2006
Office Manager
Rental Solutions
01.2000 - 05.2004
Certificate - Explosive Ordnance/Bomb Disposal
Global K9 Explosive
Associate of Arts - Business Administration And Management
Long Beach City College
Certificate - Aviation Field
Travel And Trade Career Institute
High School Diploma -
Richard Gahr High School
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