Sulema Sierra Sulema
Bakersfield
Summary
Detail-oriented Dental Receptionist with strong organizational skills and a commitment to creating a welcoming patient environment. Experienced in managing front desk operations and ensuring efficient patient flow.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Cali Dental
Bakersfield
09.2021 - Current
- Managed front desk operations including scheduling appointments, collecting payments and confirming appointments efficiently.
- Processed patient insurance information and verified eligibility accurately.
- Insurance Pre- Authorizations.
- Coordinated patient check-in and check-out procedures smoothly, even within a high volume environment.
- Maintained organized patient records and updated information regularly.
- Communicated effectively with patients regarding treatment plans and procedures.
- Handled incoming calls and addressed patient inquiries promptly.
- Greeted patients, provided them with necessary paperwork.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Helped Dentists call in medication when needed.
- Communicated with dental labs to coordinate lab case details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
High School Diploma -
Highland High School
Bakersfield, CA05-2012
Skills
- Team collaboration
- Time management
- [English, Spanish] fluency
- Excellent multitasking capability
- Patient flow management
- Financial plan options
- Punctual and reliable
- Multitasking capacity
- Organizational skills
- Adaptability
- Fast learner
Timeline
Dental Receptionist
Cali Dental
09.2021 - Current
High School Diploma -
Highland High School