Sulema Chavez
San Diego
Summary
Experienced administrative professional with over nine years supporting office operations, managing records, coordinating onboarding, and delivering exceptional customer service. Skilled in payroll management, administrative leadership, process coordination, and team support with a proven ability to manage multiple tasks efficiently. Bilingual in English and Spanish, with strong communication, problem-solving, and collaboration skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative & Operations Support
Imperial Properties – Property Management
01.2023 - Current
- Manage onboarding and training for new employees and managers
- Oversee payroll processing and provide administrative support for management
- Cover for managers during vacations or absences
- Process rents, maintain records, and address tenant inquiries
- Ensure compliance with safety and operational procedures
Registered Dental Assistant / Office Administrator
San Ysidro Health Center
01.2013 - 02.2021
- Coordinated daily office operations, including scheduling, record management, and patient coordination
- Maintained accurate electronic records and reports in compliance with regulatory standards
- Assisted management with documentation, billing, and operational workflows
- Facilitated onboarding and training for new staff members
- Delivered exceptional customer service to patients both in-person and via phone
Dental Assistant / Patient Service Representative
Cynthia Tuason DDS
01.2012 - 01.2013
- Managed patient intake, scheduling, and digital record maintenance
- Provided administrative support including appointment coordination and form processing
- Assisted patients with inquiries and follow-ups, ensuring a positive experience
Education
Dental Assistant Certification -
PIMA Medical Institute
01.2012
High School Diploma - undefined
Mar Vista High
01.2011
Skills
- Administrative Leadership & Team Coordination
- Payroll Management & Processing
- Office Administration & Record Keeping
- Employee Onboarding & Training Support
- Project Coordination & Workflow Optimization
- Scheduling & Calendar Management
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Bilingual: English / Spanish
- Problem-Solving & Critical Thinking
- Communication & Interpersonal Skills
- Compliance & Policy Adherence
- Conflict Resolution & Decision-Making
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Organizational skills
- Computer skills
- Active listening
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
Certification
- CPR Certification
- Registered Dental Assistant License (Active)
Bilingual English and Spanish-speaking
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative & Operations Support
Imperial Properties – Property Management
01.2023 - Current
Registered Dental Assistant / Office Administrator
San Ysidro Health Center
01.2013 - 02.2021
Dental Assistant / Patient Service Representative
Cynthia Tuason DDS
01.2012 - 01.2013
High School Diploma - undefined
Mar Vista High
Dental Assistant Certification -
PIMA Medical Institute