SULAKSHNA JINDAL

• Closely collaborated with project members to identify and quickly address problems.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
• Managed 12 project team members in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

• Managed Salesforce Commerce Cloud applications for US retail customer.
• Responsible for leading technical team on SalesForce application.
• Crafted modules, interfaces and applications through native Salesforce development.
• Managed team in testing functionality, performing debugging and carried out modifications to conduct quality checks.
• Leading customer interaction to understand business requirements on their platform.
• Managing stakeholders through stakeholder meetings with offshore/onsite technical and business team.
• Managing planned/peak support period for US Holiday season
• Created jobs and services in demandware.
• Created new item types and managed their check-out journey.
• Maintaining SLAs under Incident Management.

Tools/Technologies Used : Demandware, Jenkins, Servicenow, POSTMAN, Atlassian JIRA & Bitbucket. Javascript,Salesforce Business Manager.

• This assignment involved the support for SAP Hybris based E-comm application for Rent-to-own industry.
• Upgraded SAP Hybris from 5.7 version to 1811
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
• Acted as KEY resource for product checkout implementation for client application.
• Content Management system.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Conducted training on CMS (SAP) for other team members.
• Successfully integrated the Venmo as new payment method for this application
• Successfully integrated SSO for their application.

Tools/Technologies Used : SAP Hybris, Jquery,Java Spring Boot/Rest, STPI,Jenkins, Kibana, POSTMAN, Atlassian JIRA & Gitlab.

• Played multiple roles starting from Developer, Module lead, Agile product owner for multiple projects across geographies mainly in North America,Europe & China.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Served customers and followed outlined steps of service.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Extensively worked on Java as backend & Javascript, HTML, CSS as front-end for diverse applications
• Successfully delivered multiple projects from inception till deployment.