Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SULAIMAN NOURDIN KAREMERA

Toronto,ON

Summary

Seeking employment as a Street Outreach Worker – Full time where I can apply skills and knowledge to contribute to the organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Service Worker:

Homesfirst
01.2024 - Current
  • Perform initial screenings and assess client eligibility for admittance to emergency shelter programs
  • Admit clients and explain program rules, policies, and housing first philosophy
  • Record admittance and discharge information in the SMIS system
  • Provide shelter residents with tours and ensure adaptation
  • Ensure safety and well-being through regular patrols and checks
  • Assess and address clients’ hygiene, medical, financial, and emotional needs
  • De-escalate conflicts using problem-solving and crisis intervention techniques
  • Contribute to client case plans and participate in meetings and case conferences

Intake Worker - Relief

Ossington Neighborhood Center
12.2023 - 04.2024
  • Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
  • Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
  • Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
  • Ensured compliance with applicable regulations by consistently updating knowledge on policies and procedures related to client intake.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, improving overall service delivery.
  • Maintained accurate and up-to-date client records.
  • Completed intake assessment forms and filed clients' charts.
  • Serving meals during designated meal periods and Basic clean up during after meals (wiping tables, throw out disposables etc.
  • setting up and tear down of cots.
  • passing out of toiletries, pillows and blankets as per the protocols.
  • Supported continuous improvement efforts by providing feedback on current practices, identifying areas for potential enhancements in the intake process.
  • Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
  • Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
  • Collaborated with case managers to ensure seamless handover of client information after the intake process, expediting service delivery and improving overall outcomes.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards Organizational and individual service plan goals.
  • Participate in team meetings and contribute to problem solving and progress reporting.
  • Contributed to a positive working environment.

Intake Supervisor

Salvation Army Maxwell
12.2022 - 12.2023
  • Delivered comprehensive life skills training to clients, promoting personal development and fostering independence
  • Built and maintained strong relationships with referral sources and external agencies to facilitate seamless client support and resource access
  • Coordinated holistic client care, overseeing bed checks and room searches to ensure safety and maintain order within the facility
  • Managed the intake, orientation, and evaluation processes for new clients, ensuring a smooth transition and tailored support for each individual
  • Ensured strict compliance with divisional policies and legislative guidelines, maintaining the highest standards of care and accountability
  • Provided training and guidance to staff, enhancing team skills and effectiveness in client interactions and support
  • Developed and managed staff scheduling to ensure adequate coverage for shifts, optimizing operational efficiency
  • Administered payroll processes to guarantee timely and accurate compensation for staff, supporting employee satisfaction and retention

Intake Worker

Salvation Army Maxwell Meighen Centre
01.2022 - 12.2022
  • Completing assessment and intake forms for residents (e.g., newcomer refugees) effectively corresponding with staff to input this data to account for the number of new clients received with in a day
  • Proven ability to develop rapport with clients, actively listening and engaging on an individual level assess specific needs and provide an effective referral of support, provided clients feedback for effective strategies
  • Maintaining a good relationship with co-worker
  • Works indulgently with 5-10 clients daily to support with referrals and need of resources
  • Completes health and safety, CPI, & First Aid training
  • Completes hostel training certification courses
  • Provides support to clients facing issues of poverty, mental health, addictions, abuse, homeless, and social isolation
  • Experience using database in entering client details and report and assignments
  • Utilizes case management as a tool to support residents with different materials that they need help with in the shelter system
  • Works collaboratively to resolve conflicts and maintains a peaceful & productive shelter environment
  • Provides with any requested information, orient residents to hostel regulations and schedules that are all available services
  • Ability to make independent decision and handles with confidential matters and management staff with discretion and tact
  • Performing safety checks and bed checks at night
  • Printing of bed check list and issuing them for meals in the morning
  • Making of shift change reports

Education

Bachelor degree - social work and science

Makerere University
Kampala/Uganda.
11-2017

Skills

  • Microsoft Word, Excel, Power Point and Outlook
  • Workplace safety
  • Team collaboration
  • Problem-solving abilities
  • Reliable and responsible
  • Adaptable and flexible
  • Verbal , written and effective communication
  • Conflict and complaint resolution
  • Attention to detail

Certification

  • First Aid/CPR
  • Opioid poisoning and management
  • Psychological first Aid
  • Certificate in Food Handling
  • Certificate in Harm Reduction
  • Certificate in Trauma Informed Care (1 & 2)
  • Certificate in Mental Health (1 & 2)
  • Understanding Dementia
  • Psychological First Aid
  • WHMIS 2015
  • Certificate in Conflict Resolution Management - Crisis Prevention Intervention (CPI)
  • Crisis Training Intervention (CTI)
  • Safe Management
  • Supervising Frontline Workers Certificate
  • Applied Behavior Analysis
  • SMISS (Standardized Measures in Integrated Services)
  • Rent to Geared Income (RGI)
  • Certificate in Toronto Shelter Standard
  • AODA Certificate
  • Smart Serve Certificate

Timeline

Client Service Worker:

Homesfirst
01.2024 - Current

Intake Worker - Relief

Ossington Neighborhood Center
12.2023 - 04.2024

Intake Supervisor

Salvation Army Maxwell
12.2022 - 12.2023

Intake Worker

Salvation Army Maxwell Meighen Centre
01.2022 - 12.2022

Bachelor degree - social work and science

Makerere University

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SULAIMAN NOURDIN KAREMERA