Sulaiman Sallhei
Whitney,NB
Summary
In my role as an IT technician, I play a crucial role in enhancing customer support by utilizing a diverse skill set. I diagnose and resolve technical issues promptly, ensuring seamless operation of computer systems and networks. Additionally, my practical communication skills enable me to interact with clients clearly and concisely, providing them with detailed explanations and guidance. Beyond technical expertise, I leverage my problem-solving abilities to address complex issues, enhancing overall customer satisfaction. Moreover, my experience as a sales associate at Nofrills and Mastermind Toys has equipped me with excellent interpersonal and customer service skills. In these roles, I honed my ability to understand customer needs, recommend suitable products, and close sales effectively. This unique combination of technical proficiency and customer-oriented skills allows me to contribute significantly to both IT support and sales functions, fostering positive client relationships and contributing to the team's overall success.
Overview
4
4
years of professional experience
Work History
IT Technician
Toronto Metropolitan University
06.2023 - Current
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- Worked well in a team setting, providing support and guidance.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored system performance to identify potential issues.
Sales Associate
Mastermind Toys
01.2021 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Aviation Maintenance Technician
Family Business
01.2020 - 01.2024
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Kept up-to-date with industry best practices through continuous professional development and training courses.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Recorded maintenance actions in aircraft logbooks.
- Performed troubleshooting for avionics systems malfunctions, pinpointing issues accurately to minimize repair times.
Lifeguard
YMCA
03.2022 - 04.2023
- Maintained order and cleanliness at a swimming pool and surrounding areas to uphold hygiene standards.
- Prevented falls near and into the pool by calmly reminding patrons to exercise caution around the edges.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Handled incident reporting accurately and efficiently, documenting any occurrences requiring lifeguard staff intervention or assistance.
Sales Associate
No Frills
01.2021 - 01.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University
04.2026
High School Diploma -
Albert Campbell Collegiate Institute
Toronto, ON06.2022
Skills
- User Training
- Report Preparation
- Device Installation
- System Performance Assessments
- Microsoft Certification
- Emergency Service Coordination
- Operating system management
- AV Equipment Management
- Online Chat Support
- Help Desk Management
- MCTS Certification
- IT Asset Management
- MCSA Certification
Languages
English
Native or Bilingual
Arabic
Limited Working
Persian
Native or Bilingual
Urdu
Limited Working
Italian
Elementary
Timeline
IT Technician
Toronto Metropolitan University
06.2023 - Current
Lifeguard
YMCA
03.2022 - 04.2023
Sales Associate
Mastermind Toys
01.2021 - Current
Sales Associate
No Frills
01.2021 - 01.2023
Aviation Maintenance Technician
Family Business
01.2020 - 01.2024
Bachelor of Arts - Criminology
Toronto Metropolitan University
High School Diploma -
Albert Campbell Collegiate Institute
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