Sulaiman Nawabi
West Hills
Summary
Highly motivated professional seeking a career opportunity in a dynamic and professional environment. Eager to take on challenging tasks to expand experience and knowledge. Committed to personal and professional growth, with a strong desire to contribute to the success of the corporation. Excited about the potential for long-term development and advancement within the organization.
Overview
16
16
years of professional experience
Work History
Security Officer
Allied Multinational Security Inc
02.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Airline Supervisor
Pacific Aviation
12.2021 - Current
- Company Overview: ZipAir
- Meet and assist passengers, communicate with Agents and Direct Zip Air staff regarding any issues before, during and after flights
- Train and update staff with all new airline policies
- Communicate with Captain and Engineers with any Aircraft issues
- Also overwatch all the operations necessities and paperwork during and after flight
- ZipAir
Customer Service Representative
Southwest Airlines
07.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Airline Supervisor/ Ramp and Bag room trainer
Pacific Aviation
03.2022 - 03.2023
- Company Overview: Saudia Airways
- Make sure of the loading and offloading of the baggage and cargo at the aircraft also to make sure it gets done in timely manners, and train staff on any new changes that will happen
- Communicate to Captain in there is any DG travelling on the flight and where it was loaded
- Get all the paperwork signed by captain before flight door closes
- Saudia Airways
Check in Agent
Pacific Aviation
10.2020 - 01.2022
- Company Overview: Aeroflot Airlines Agent
- Help at the counters to check in traveling passenger
- Bag room Agent make sure to load all bags of the passengers who checked in
- Ramp Agent to make sure of all the offloading and loading of cans and cargo, also drive on the ramp to park and the plane at the remote gate and go to warehouse to check on cargo, and communicate with PA(Pacific Aviation) OPS for anything regarding the flight
- Aeroflot Airlines Agent
Customer Service Supervisor (APC)
Pacific Aviation
08.2014 - 10.2020
- Daily communication with CBP Supervisors of daily flight track, status change and updates in the operation
- Coordinates with LAWA managements for an organized and functional flow of the operation during flight arrivals
- Delegated assigned tasks and responsibilities to staff, managing kiosks error and coordinating with SITA, providing customer service to passengers during kiosks use and maintaining daily reports of the operation
Manager and Valet Attendant
Gate to the Mediterranean Valet Parking
12.2008 - 10.2016
- Independently handled parking the vehicles at the designated lot
- Process and maintained daily sales and managed and balanced cash transactions and logs
- Maintained a communications with customers and supervisors during business hours
Customer Service Representative
The UPS Store #6147
10.2012 - 08.2014
- Live scan certified, processed and maintained cash and mail management, intermediate knowledge of shipping procedures and provided great customer service skills
Tax Associate
Gautam Kumar CPA
12.2008 - 04.2009
- Assisted a CPA in filing of tax returns, answering phone calls and interviewing tax clients
- Maintained general appearance of the establishment and filed customers legal and personal documentations during tax season
Education
associates Degree - Economics
Pierce College Regional Occupational Program
06.2012
High School Diploma -
Canoga Park High School
06.2005
Tune up & Bank Teller Course -
01.2005
Skills
- Fluent in English
- Fluent in Urdu
- Fluent in Dari
- Fluent in Hindi
- Fluent in Farsi
- MS PowerPoint
Timeline
Customer Service Representative
Southwest Airlines
07.2023 - 02.2025
Airline Supervisor/ Ramp and Bag room trainer
Pacific Aviation
03.2022 - 03.2023
Security Officer
Allied Multinational Security Inc
02.2022 - Current
Airline Supervisor
Pacific Aviation
12.2021 - Current
Check in Agent
Pacific Aviation
10.2020 - 01.2022
Customer Service Supervisor (APC)
Pacific Aviation
08.2014 - 10.2020
Customer Service Representative
The UPS Store #6147
10.2012 - 08.2014
Manager and Valet Attendant
Gate to the Mediterranean Valet Parking
12.2008 - 10.2016
Tax Associate
Gautam Kumar CPA
12.2008 - 04.2009
associates Degree - Economics
Pierce College Regional Occupational Program
High School Diploma -
Canoga Park High School
Tune up & Bank Teller Course -
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