Sulaiman Kabunga
Niagara Falls,ON
Summary
Quality-focused Hardware Technician with over three years of experience in Information Technology. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers and servers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Hardware Support Technician
ISON EXPERIENCES
02.2020 - 09.2023
- Installed and maintained Computer hardware and security Systems to ensure optimum functionality and uptime.
- Patched software and installed new versions to eliminate security problems and protect data.
- Minimized disruptions to daily operations with precise scheduling of maintenance windows for clients'' systems upgrades or replacements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Streamlined technical support processes by creating detailed documentation for common issues and resolutions.
- Studied and understood technical manuals, procedural documentation and maximize benefit of technology.
- Tested new software and hardware prior to deployment.
Customer Service Representative
Ison BPO
08.2018 - 02.2020
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Information And Communication Technology
Kampala University
Kampala, Uganda04.2021
Skills
- Software diagnosis
- Project Coordination
- Operating System Support
- Hardware and Software Repair
- Hardware Configuration
- Equipment Inspection
- LAN/WAN
- Hardware Evaluations
- Technical documents comprehension
- Electronics troubleshooting
Languages
English
Native or Bilingual
Certification
- CCNA - Since 2021
Timeline
IT Hardware Support Technician
ISON EXPERIENCES
02.2020 - 09.2023
Customer Service Representative
Ison BPO
08.2018 - 02.2020
Associate of Science - Information And Communication Technology
Kampala University
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