Sulaiman Al Helali
Mississauga
Summary
Business management student majoring in Real Estate Management with strong analytical and customer service skills. Experienced in sales, e-commerce operations, and performance-driven customer interactions. Proactive team player with leadership experience in student associations, coordinating teams and managing initiatives. Comfortable working in fast-paced environments, excelling both independently and collaboratively. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Shopify, social media marketing, and website management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren
06.2022 - Current
- Provided exceptional customer service by creating a welcoming shopping environment and utilizing in-depth product knowledge to assist customers
- Consistently exceeded sales per hour goals by demonstrating a strong sales acumen, while ensuring store organization and visual merchandising adhere to company standards
- Recognized for outstanding sales performance and named to the store’s Million Dollar Club, signifying a strong trajectory toward surpassing $1 million in sales.
- Collaborated effectively with team members to drive sales, improve store performance, and enhance overall customer satisfaction
- Demonstrated a keen interest in key performance indicators (KPIs), leading management to entrust me with presenting KPI insights at the annual store meeting, an opportunity typically reserved for the store manager.
Sales Associate
GUESS? Inc.
08.2021 - 06.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Supported visual merchandising efforts to optimize product presentation, ensuring alignment with sales goals and store aesthetics
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
E-Commerce Operations Associate
Baytna Inc.
01.2021 - 09.2021
- Managed and maintained the company’s Shopify-based e-commerce platform, ensuring seamless operations, accurate product listings, and an optimized user experience.
- Led digital marketing campaigns across social media and Google Ads, utilizing data analysis tools in Microsoft Excel to track performance and drive brand awareness.
- Processed online orders efficiently through Shopify, ensuring timely shipments and providing exceptional customer support via phone and email.
- Maintained accurate records and performed data entry using Microsoft Office, ensuring data integrity.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Education
Business Management – BComm (Hons) - Real Estate Management
Toronto Metropolitan University
Toronto, ON01.2025
Skills
- Microsoft Office Suite
- Social Media Marketing
- E-commerce Operations
- Data Analysis & Reporting
- Sales & Business Acumen
- Customer service
- Communication & Leadership
- Teamwork & Collaboration
- Problem Solving & Adaptability
Leadership Experience
Vice President,
Arab Student ,Toronto Metropolitan University
- Led the operations of the Arab Student Association, coordinating multiple teams and working alongside the president to set strategic goals and drive successful initiatives.
- Organized and executed large-scale cultural and community events, including a collaborative initiative with three of the largest cultural student groups on campus, hosting and catering to 400 attendees.
- Managed event logistics, including venue coordination, budgeting, and resource allocation, ensuring seamless execution and positive attendee experiences.
- Secured sponsorships through partnerships with local businesses, enhancing financial resources and increasing community engagement.
- Fostered an inclusive environment for students from diverse backgrounds, strengthening cultural representation and student involvement.
Languages
English
Arabic
Timeline
Sales Associate
Polo Ralph Lauren
06.2022 - Current
Sales Associate
GUESS? Inc.
08.2021 - 06.2022
E-Commerce Operations Associate
Baytna Inc.
01.2021 - 09.2021
Business Management – BComm (Hons) - Real Estate Management
Toronto Metropolitan University
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