Sulaiman Abubakar
Toronto,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Inventory Associate
WIS International Inventory Service
04.2022 - 11.2022
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Customer Service Representative
MTN-NG
02.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Guard
Halogen Security Company
01.2019 - 02.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Science - Computer Programming
Humber College
Toronto, ON04.2025
Associate of Science - Information Technology
Informatics
Jigawa, Nigeria08.2018
Skills
- Inventory analysis
- Ordering knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Timeline
Inventory Associate
WIS International Inventory Service
04.2022 - 11.2022
Customer Service Representative
MTN-NG
02.2020 - 07.2021
Security Guard
Halogen Security Company
01.2019 - 02.2020
Associate of Science - Computer Programming
Humber College
Associate of Science - Information Technology
Informatics
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