Summary
Overview
Work History
Education
Skills
Timeline
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SUKUFE MUHAMMEDI

Brampton

Summary

Committed professional well-versed in collecting and analyzing data to evaluate interventions and programs. Knowledgeable and dedicated customer service specialist with outgoing, positive demeanor and proven skills in establishing rapport with clients and contributing to company success. Articulate, experienced management skills energetic and results-oriented with exemplary passion for developing relationships, mentoring, cultivating partnerships, and growing businesses.

Overview

8
8
years of professional experience

Work History

Lending Specialist

BMO NACCC Financial Group
05.2017 - 02.2022
  • Effectively handled high call volumes by maintaining 306 seconds average call times and ensuring each customer has an effortless experience
  • Processing complex mortgage applications in compliance with banks policies and procedures, saving clients’ money and helping finances more affordable and manageable
  • Working knowledge of loan audit, compliance requirements and in-depth understanding of risk management parameters
  • Handle 60 calls per day to address customer concerns and inquires and follow up when needed
  • Used critical thinking to break down problems, analyzed information, evaluate solutions and make decisions
  • Demonstrated leadership skills in managing projects from concept to completion

Client Advisor

Royal Bank of Canada
09.2013 - 12.2016
  • Effectively handled high volume of money, balanced cash and followed daily cash procedures
  • Processed client transactions efficiently while ensuring enhanced due diligence is applied on suspicious transactions
  • Open and close the bank, making sure the all requirements are fulfilled to meet bank and customer expectations
  • Guarantee compliance with all RBC policies and regulatory requirements related to money laundering and KYC
  • Proficiently Completed LTRs and UTRs reports for unusual activities
  • Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction and company profitability
  • Successfully promoted the sale of banking products along with cross-selling existing services to clients.

Education

High School Diploma -

Byrne Creek Secondary School
06.2013

Skills

  • Skilled in multitasking in a fast-paced environment
  • Personable and Approachable
  • Efficient customer service expert
  • Customer Complaint Resolution
  • Active listening skills
  • Powerful negotiator, persuasive
  • Self-motivated, self-starter, self-control
  • Excellent Mentor skills
  • Professional Telephone Skills
  • Strong verbal communication skills
  • Analytic skills

Timeline

Lending Specialist

BMO NACCC Financial Group
05.2017 - 02.2022

Client Advisor

Royal Bank of Canada
09.2013 - 12.2016

High School Diploma -

Byrne Creek Secondary School

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SUKUFE MUHAMMEDI