A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Sukriti Kundal
Abbotsford,BC
Summary
Overview
11
years of professional experience
Work History
Punjab National Bank and Oriental bank of commerce
Assistant Bank Manager
2015.04 - 2022.03 (6 years & 11 months)
Job overview
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Assisted in the credit department such as appraised and sanctioned loans and regulated monitored loan portfolio and follow up in recovery process too
- Assists in breaking down quarterly goals to weekly sales goals for staff.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Shoppers Drug Mart, Abbotsford
Front Store Supervisor
2023.01 - 2023.04 (3 months)
Job overview
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Managing the customer service functions
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
H&M, Tsawwassen, BC
Sales Associate
2022.09 - 2022.12 (3 months)
Job overview
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
Goldilox and Genesis security company, Canada
Customer Service, Security Guard
2022.05 - 2022.08 (3 months)
Job overview
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
EEN Enterprises, India
Customer Service Representative
2012.01 - 2015.04 (3 years & 3 months)
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
University Canada West Vancouver, BC
MBA from Finance
12.2023
University Overview
Punjab Technical University India
Bachelor of Science from Electronics Ad Communication Engineering
04.2012
University Overview
Skills
- Able to work well under high pressure & in any conditions.
- Excellent Communication skills.
- Strong interpersonal skills
- Positive and friendly manner
- Punctual and cooperative.
- Quick Learner with decision-making and management skills.
- Expert in Microsoft applications.
- Excellent customer service.
- Customer Relationship Management.
- Excels in Team Leadership
- Goal Setting
- Problem-Solving Skills
- Cash Register Operation
- Prioritizing and Planning
- Customer Service
- Team Building Leadership
- Decision-Making
- Financial Management
- Cash Handling
Languages
Languages
Timeline
Front Store Supervisor
Shoppers Drug Mart
2023.01 - 2023.04 (3 months)
Sales Associate
H&M
2022.09 - 2022.12 (3 months)
Customer Service, Security Guard
Goldilox and Genesis security company
2022.05 - 2022.08 (3 months)
Assistant Bank Manager
Punjab National Bank and Oriental bank of commerce
2015.04 - 2022.03 (6 years & 11 months)
Customer Service Representative
EEN Enterprises
2012.01 - 2015.04 (3 years & 3 months)
University Canada West
MBA from Finance
Punjab Technical University
Bachelor of Science from Electronics Ad Communication Engineering
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