Sukran Ulger
Toronto,ON
Summary
Recent Bachelor's of Applied Science graduate with extensive experience in pharmacy operations and customer service. Currently a Customer Service Supervisor with a strong background in prescription preparation, dispensing, and customer interaction. Preparing for the PharmD program, seeking to further develop expertise as a Pharmacy Assistant and contribute to professional growth in the pharmaceutical field.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Rider Express
Toronto, ON
04.2023 - Current
- Led a team of customer service representatives, ensuring high performance and adherence to company standards.
- Improved customer satisfaction ratings by responding promptly to phone and online service requests.
- Increased sales by 20% in six months through strategic management of ticketing transactions and sales improvement initiatives.
- Created detailed reports on customer service activities, enhancing organizational efficiency.
- Resolved customer service complaints promptly, maintaining high customer satisfaction.
Pharmacy Assistant
Steels Medical Pharmacy
Toronto, ON
06.2022 - 03.2023
- Greeted customers and managed patient profiles using Kroll for accurate and efficient service.
- Prepared prescription labels and dispensed medications accurately.
- Conducted physical inventories and managed stock levels, ensuring compliance with regulations.
- Processed payments and assisted with prescription refills and over-the-counter medication requests.
- Supported the pharmacist in adhering to legal requirements for safe medication dispensing.
Education
Bachelor of Applied Science (BASc) - Nutrition and Food
Toronto Metropolitan University
01-2022
Skills
Technical Skills:
- Prescription Preparation & Dispensing
- Pharmacy Software (Kroll)
- Inventory Management
- Accurate Record Keeping
- Billing and Payment Processing
- Insurance Billing
Interpersonal Skills:
- Excellent Interpersonal & Communication Skills
- Strong Organizational Skills
- Attention to Detail
- Problem Solving Skills
- Computer Skills (Microsoft Office)
- Previous Pharmacy Experience
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
French
Limited
Timeline
Customer Service Supervisor
Rider Express
04.2023 - Current
Pharmacy Assistant
Steels Medical Pharmacy
06.2022 - 03.2023
Bachelor of Applied Science (BASc) - Nutrition and Food
Toronto Metropolitan University
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