Sukoluhle Ndlovu
Johannesburg,Gauteng
Summary
Dynamic Cashier Team Lead with a proven track record at Woolworths, enhancing customer loyalty through exceptional service and efficient transaction processing. Expert in POS system operation and cash drawer reconciliation, I excel in mentoring teams with a positive attitude, ensuring adaptability and dependability. Achieved significant improvements in team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Woolworths
South Africa
01.2016 - Current
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Prepared over the counter ready-made foods for clients with care.
Education
High School -
Inkankezi High School
BulawayoFirst Aid
First Aid School
Randburg11.2023
Skills
- Cash Drawer Reconciliation
- Online Order Picking
- POS System Operation
- Transaction Approvals
- Positive Attitude
- Flexible Schedule
- Customer Service
- Adaptability and Dependability
- Workflow Coordination
- Retail Merchandising
- Opening and closing procedures
- Punctual and Reliable
- Food handling expertise
Languages
English
Professional Working
Timeline
Cashier Team Lead
Woolworths
01.2016 - Current
High School -
Inkankezi High School
First Aid
First Aid School