Highly organized and efficient individual with a proven track record of delivering exceptional customer service experiences. Demonstrated expertise in cash handling, cultivating strong customer relationships, operating POS systems, and effectively resolving customer inquiries. Adept at maintaining a positive and professional demeanor in fast-paced environments, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pizza Maker & Cashier
TD Pizza
Scarborough, ON, Canada
04.2024 - Current
Effectively managed various duties by taking orders, preparing pizzas, and performing closing-time sanitation.
Maintained cleanliness of work areas throughout shifts, including sanitizing surfaces, washing dishes and disposing of waste appropriately
Strong communication skills with the ability to effectively interact with customers, co-workers and management personnel
Demonstrated ability to work in a fast-paced environment while consistently producing quality pizzas
Bakery Worker
Sun Bakery (PVT) Ltd
Kilinochchi, Northern Province
05.2021 - 02.2024
Developed strong customer service skills by assisting customers with their purchases
Maintained a clean work area to ensure compliance with health standards
Followed proper cash handling procedures at all times when accepting payment from customers
Kept cash register area clean and organized by sanitizing belts and emptying trash cans
Kept work area clean at all times by sweeping floors, washing counters, tables and shelves as needed
Stocked shelves with freshly baked items throughout the day to ensure adequate supply for customers
Ensured that all kitchen equipment was properly cleaned after each use
Operated ovens to bake breads, cakes, pastries, and other items according to recipes and company standards
Packaged finished baked goods into containers for customer purchase or further preparation
Followed Health Department regulations in the handling of food products and sanitation procedures
Education
Bachelor Of Business Studies - Management
Seneca College of Applied Arts And Technology
Scarborough, ON
Diploma -
Diploma in Computer Application
Diploma -
Diploma in Computer Hardware
Diploma -
Diploma in Aquatic Resources Technology
Skills
Professional Appearance
Interpersonal Skills
Cash Handling Expertise
Computer Literacy
Team Collaboration
Problem Solving Abilities
Product Knowledge
Patience and Empathy
Organizational Skills
Effective Communication
Reliability and Punctuality
Customer Service Excellence
Stress Management
Customer Service
Certification
Diploma in Computer Application
Diploma in Computer Hardware
Smart Serve Ontario
Security Guard (Candidate)
IELTS
Diploma in Aquatic Resources Technology
Volunteer Experience
Active Member, 04/01/19, 03/31/24, Leo Club, Kilinochchi
Active Member, 10/01/20, 03/31/24, Unity Mission Trust Club, Kilinochchi
Community Service
Member, 01/01/18, 03/31/24, Sri Meenakshi Amman Devasdanam, Kilinochchi