Suki Lau
Richmond,BC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Associate Specialist
Hong Kong Disneyland Resort
06.2022 - 06.2023
- Assisted and support Sales Team on trade product development and enhancement to ensure the travel trade products matched with Sales and Client needs.
- Work and coordinate with different related teams for product setup in order to ensure travel trade product launch can be on schedule.
- Handled and assist inquiries or questions from Sales Managers.
- Conducted testing for sales-related systems to ensure system was functional and fit with product design.
- Assisted leader in evaluation of sales production figures, and reports.
- Office administration and clerical support, including arrangement of meetings, and taking meeting minutes.
Sales Coordinator
Hong Kong Disneyland Resort
01.2017 - 06.2022
- Built strong client relationships and provided high-value-adding services for company wholesalers.
- Handled wholesaler inquiries and provided information on the most updated company products and promotions.
- Responsible for the payments of company wholesalers regarding related travel trade products.
- Handled hotel room reservations and ticket bulk purchases from wholesalers.
- Handled customer phone inquiries by staying up-to-date on company information and finding unique solutions to issues.
Executive Assistant
Hospital Authority
08.2016 - 01.2017
- Scheduled office meetings and client appointments for staff teams.
- Interacted with staff teams by phone, email, or in person to provide information.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Monitored and tracked budgets and expenses.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Sales Assistant
Hong Kong Disneyland Resort
09.2015 - 06.2016
- Responded to customer calls and emails to answer questions about products and services.
- Provided up-to-date company information and promotion to customer.
- Handled hotel room reservation orders and travel trade product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Officer
MTR Corporation Limited
07.2014 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases in customer service counter.
- Maintained daily station operations to ensure the station operations smoothly.
Senior Guest Relations Officer
Hong Kong Disneyland Resort
06.2012 - 07.2014
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Higher Diploma in Customer Services For Aviation
Hong Kong Institute of Vocational Education
07.2012
Skills
- Critical Thinking
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Customer Service
- Product and Service Sales
Timeline
Associate Specialist
Hong Kong Disneyland Resort
06.2022 - 06.2023
Sales Coordinator
Hong Kong Disneyland Resort
01.2017 - 06.2022
Executive Assistant
Hospital Authority
08.2016 - 01.2017
Sales Assistant
Hong Kong Disneyland Resort
09.2015 - 06.2016
Customer Service Officer
MTR Corporation Limited
07.2014 - 09.2015
Senior Guest Relations Officer
Hong Kong Disneyland Resort
06.2012 - 07.2014
Higher Diploma in Customer Services For Aviation
Hong Kong Institute of Vocational Education
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