Sukhwindr Kaur
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
Petro-Canada
08.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
LCBO
10.2020 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
Supervisor
Burger King
10.2019 - 10.2020
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Observed packing operations to verify conformance to specifications.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON05.2018
Bachelor in Computer Application - Information And Computer Systems
Govind National College
Narangwal08.2013
Skills
- Explaining Policies
- Providing Feedback
- Policy and Procedure Adherence
- Product Line Knowledge
- Strong Telephone Etiquette
- Troubleshooting and Resolution
- Loyalty Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative Agent
Petro-Canada
08.2022 - Current
Customer Service Representative
LCBO
10.2020 - 05.2022
Supervisor
Burger King
10.2019 - 10.2020
High School Diploma -
St. Clair College of Applied Arts And Technology
Bachelor in Computer Application - Information And Computer Systems
Govind National College
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