To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
● Set up and configured various communication devices, desktop workstations, operating systems, and software applications for efficient IT operations.
● Performed comprehensive troubleshooting of computer systems, software, and hardware issues, ensuring seamless technical operations.
● Managed the setup and support for software applications, including Office 365 and Windows, Mac and Linux, maintaining optimal functionality.
● Provided technical support, guaranteeing high levels of user satisfaction to end-users through phone assistance and on-site visits as required.
● Maintained an accurate inventory of hardware, communication devices, and technical products to ensure efficient management and availability of available IT assets.
● Efficiently handled and managed support requests, ensuring prompt resolution of inquiries, technical issues, and service requests.
● Contributed to technical training manuals of daily logs of teamwork in the latest technologies and best practices for IT operations.
● Collaborated closely with management teams to align IT operations with organizational objectives.