SUKHWINDER NOORMIE
Vancouver
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
7
7
years of professional experience
Work History
Control Room Operator
Westguard
04.2023 - Current
- Monitoring CCTV using Gentec Video Management Software.
- Alarm Monitoring using Facility Commander Wnx.
- Coordinating with security personnel, Law enforcement, Ship security, Canada Place security to provide updates , gather information and ensure a coordinated response to incidents.
- Assisting with screening on the terminal.
- Documenting all incidents, activities in written reports.
Control Room Operator
Paladin Security - Pacific Centre
03.2022 - Current
- Documenting daily activities in internal system and submitted timely shift reports.
- Coordinating emergency response during emergencies including fire alarms, Medical Calls, Power Outage etc.
- Responding quickly to emergency situations to assess and deflect issues.
- Liaising with VPD for investigations of Incidents on property.
- CCTV Monitoring using Avigilon.
- Access Control and Programming using Lenel Software.
Security Officer
Garda World Security
05.2021 - 02.2022
Manager
McDonald's
11.2016 - 09.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
Education
Post Degree Diploma - Web And Mobile App Designing
Langara College
Vancouver, BC12.2018
Bachelor of Technology - Electronics And Communications
Punjab Technical University
India07.2015
Skills
- CCTV Monitoring
- Access Control
- Attention to detail
- Customer Service
- Problem-Solving
- Attention to detail
- Team Work
- Excellent time management skills
- Proficiency in Microsoft application (Outlook, word, Excel)
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Control Room Operator
Westguard
04.2023 - Current
Control Room Operator
Paladin Security - Pacific Centre
03.2022 - Current
Security Officer
Garda World Security
05.2021 - 02.2022
Manager
McDonald's
11.2016 - 09.2021
Post Degree Diploma - Web And Mobile App Designing
Langara College
Bachelor of Technology - Electronics And Communications
Punjab Technical University
Similar Profiles
Khushpreet KaurKhushpreet Kaur
Security Officer at WestguardSecurity Officer at Westguard
Mehak MehakMehak Mehak
OFA2 Security Guard at WestguardOFA2 Security Guard at Westguard
Manavdeep SinghManavdeep Singh
Site Security Manager at Westguard Security ServicesSite Security Manager at Westguard Security Services
Nola ChaseNola Chase
Front of House Employee at Merci Boulangerie BakeryFront of House Employee at Merci Boulangerie Bakery
ANDRES BLANCOANDRES BLANCO
Civil Engineer at AG CIVILCivil Engineer at AG CIVIL