SUKHWINDER NOORMIE
Vancouver,BC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
9
9
years of professional experience
Work History
Control Room Operator
Paladin Security Vancouver
03.2022 - Current
- Enhanced control room efficiency by streamlining processes and implementing new software tools.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
Control Room Operator
Westguard
04.2023 - Current
- Documented daily activities in internal system and submitted timely shift reports.
- Maintained a safe environment by conducting regular patrols of the premises and addressing potential hazards.
- Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
Security Officer
Garda World Security
05.2021 - 02.2022
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Manager
McDonald's
11.2016 - 09.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
IT Technician
Reliance Communications Ltd
07.2015 - 07.2016
Education
Post Degree Diploma - Web And Mobile App Designing
Langara College
Vancouver, BC12.2018
Bachelor of Technology - Electronics And Communications
Punjab Technical University
India07.2015
Skills
- One Call Resolution
- Complaint resolution
- Customer Service
- Problem-Solving
- Excellent time management skills
- Personnel training and development
- Microsoft Outlook, Word, and Excel
- Cash Handling
Timeline
Control Room Operator
Westguard
04.2023 - Current
Control Room Operator
Paladin Security Vancouver
03.2022 - Current
Security Officer
Garda World Security
05.2021 - 02.2022
Manager
McDonald's
11.2016 - 09.2021
IT Technician
Reliance Communications Ltd
07.2015 - 07.2016
Post Degree Diploma - Web And Mobile App Designing
Langara College
Bachelor of Technology - Electronics And Communications
Punjab Technical University
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