Sukhwinder Kohli
Kitchener
Summary
Accomplished Customer Service Manager with a proven track record at Pizza To Go, enhancing customer loyalty through exceptional problem-solving and customer relations skills. Excelled in training and mentoring, significantly reducing complaints by fostering a culture of teamwork and efficiency. Proficient in Microsoft Office, adept at managing time and making decisive actions to improve service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Pizza To Go
12.2023 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Food Delivery Driver
Uber
10.2021 - 11.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Office Administrator
Smart Truck Training and Academy
02.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Delivery Associate
GO Logistic
03.2020 - 10.2020
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Order Picker Operator
Metro
04.2018 - 02.2020
- Collaborated effectively with team members to streamline workflow and optimize overall productivity.
- Proactively identified potential bottlenecks in the order picking process, implementing effective solutions to enhance overall workflow.
- Increased customer satisfaction with accurate, on-time deliveries through efficient order processing and packaging procedures.
- Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
- Enhanced warehouse efficiency through the proficient operation of pallet jacks, forklifts, and other necessary equipment.
- Performed routine equipment inspections, ensuring optimal performance levels while minimizing downtime due to maintenance issues.
Customer Service Representative
Flipkart
01.2017 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Post Graduate Diploma - Logistics And Supply Chain Management
Canadore College
Scarborough ON05-2019
Post Graduate Diploma - Project Management
Fleming College
Peterborough, None08-2018
Bachelor of Technology - Civil Engineering
Indo Global College of Engg.
Abhipur Ounjab India08-2016
High School Diploma -
Chandigarh College of Engg. And Technology
Chandigarh India08-2013
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Decision-making
- Training and mentoring
- Excellent time management skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
AZ Licence
Timeline
Customer Service Manager
Pizza To Go
12.2023 - 01.2025
Food Delivery Driver
Uber
10.2021 - 11.2023
Office Administrator
Smart Truck Training and Academy
02.2021 - 09.2021
Delivery Associate
GO Logistic
03.2020 - 10.2020
Order Picker Operator
Metro
04.2018 - 02.2020
Customer Service Representative
Flipkart
01.2017 - 12.2017
AZ Licence
Post Graduate Diploma - Logistics And Supply Chain Management
Canadore College
Post Graduate Diploma - Project Management
Fleming College
Bachelor of Technology - Civil Engineering
Indo Global College of Engg.
High School Diploma -
Chandigarh College of Engg. And Technology
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