Sukhwinder Kaur
Halifax ,Nova Scotia
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication, and negotiation.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Client Care Advisor
Scotiabank
Halifax, Nova Scotia
10.2024 - Current
- Developed positive relationships with customers through friendly interactions
- Implemented innovative methods for streamlining the customer service process.
- Utilized advanced technical skills and expertise to troubleshoot complex problems
- Utilized CRM software to track client interactions and ensure accurate record-keeping.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Customer Service Representative
Amazon Fulfillment Center
British Columbia
09.2023 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated systems with order specifics and customer details, preferences, and billing information.
- Processed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
Customer Service Representative
Loblaws
Vancouver, British Columbia
09.2022 - 06.2023
- Resolved customer complaints promptly
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Resolved customer inquiries with a focus on accuracy and timely responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Computer System Technician
St. Lawrence College
Surrey, BC12.2023
Graduation -
DAV Public School
Punjab, INDIA Skills
- Data Entry
- Complaint resolution
- Data Collection
- Active Listening
- System implementation
- Complaint Handling
- Time management
- Multitasking
- Problem-solving abilities
- Proficient in software
- Customer relations
- Active listening
- Technical support understanding
Timeline
Client Care Advisor
Scotiabank
10.2024 - Current
Customer Service Representative
Amazon Fulfillment Center
09.2023 - 05.2024
Customer Service Representative
Loblaws
09.2022 - 06.2023
Diploma - Computer System Technician
St. Lawrence College
Graduation -
DAV Public School