Summary
Work History
Education
Skills
Languages
Timeline
Generic

SUKHWIDER KAUR

Calgary

Summary

Dynamic customer service professional with proven expertise at Farmers Market, excelling in cash management and conflict resolution. Recognized for enhancing customer satisfaction and fostering a welcoming environment. Adept at multitasking and training new staff, consistently exceeding service goals while maintaining composure in high-pressure situations.

Work History

Customer Service Cashier

Farmers Market
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Education

Bachelor Of Management - Business

University of Lethbridge
Lethbridge, AB
04.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Cash handling expertise
  • POS system operation
  • Refund handling
  • Inventory management
  • Payment collection
  • Up-selling techniques
  • Customer relationship management (CRM)
  • Retail merchandising
  • Product recommendations
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Quality assurance
  • Conflict resolution
  • Positive and professional
  • Customer assistance
  • Order taking
  • Employee training

Languages

English
Professional Working

Timeline

Customer Service Cashier

Farmers Market

Bachelor Of Management - Business

University of Lethbridge
SUKHWIDER KAUR