Sukhwant Monica Grewal
Brampton,ON
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability, and team development. Resourceful project manager and compliance specialist, to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy, and delivering results for optimal profitability.
Overview
23
23
years of professional experience
Work History
Operations Manager
JJ Logistics
Brampton, Ontario
07.2022 - 12.2024
- Consistently met company and department objectives within budget and time constraints.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Designed and executed training programs on transportation safety standards and operational best practices.
- Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Reviewed invoices from vendors for accuracy before processing payments.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Investigated customer complaints related to freight damage or late deliveries.
- Supervised a team of drivers, dispatchers, and customer service representatives.
Retail Store Manager
PetroCanada
Mississauga, Ontario
04.2004 - 04.2021
- Hired energetic team members to enhance the retail team's talents.
- Enhanced productivity initiatives through effective management of budgets and accounts.
- Analyzed customer feedback to enhance operational processes.
- Engaged in vendor negotiations to finalize service agreements.
- Reconciled cash transactions for accuracy.
- Increased profitability by implementing frequent changes to floor layouts.
- Oversaw daily operations of the retail store, managing staff schedules and inventory.
- Developed visually compelling layouts intended to increase customer purchases.
- Enhanced client retention by resolving issues and maintaining clear communication.
- Tracked employee progress and pinpointed areas needing improvement.
- Oversaw receiving and stockroom processes to spot inventory discrepancies.
- Guaranteed adherence to safety protocols by staff.
- Organized periodic discussions with employees to evaluate and improve performance.
- Assessed financial statements, sales reports, and activity reports to evaluate productivity.
- Interacted with clients to identify needs and refine processes.
- Carried out consistent evaluations to uphold company regulations.
- Successfully managed and led a group of more than 20 team members.
- Managed customer complaints swiftly to retain loyalty.
- Launched marketing campaigns for product development.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated work to staff, setting priorities and goals.
Customer Service Cashier
Petro-Canada
Brampton, Ontario
12.2001 - 12.2003
- Explained company policies, warranties and guarantees.
- Balanced and reconciled register, identifying financial discrepancies.
- Handled complaints with professionalism.
- Handled customer inquiries and orders via phone.
- Handled transactions using various payment methods including cash, checks, credit cards, vouchers, and automatic debits.
- Assisted customers in locating store items.
- Recorded transactions accurately via point-of-sale software.
- Determined prices of products and services using optical scanners.
- Supported team members with various tasks as required.
- Cultivated a dedicated customer base through positive engagements.
Education
Real Estate License - Real Estate
RECO
Toronto, ON07-2021
Life Insurance License - Life Insurance
LLQP
Toronto, ON04-2019
GED -
GND University
India 06-1995
Skills
- Fleet management
- Emergency Response Coordination
- Employee training
- Budget management
- Inventory management
- Vendor negotiation
- Customer service
- Performance evaluation
- Forecasting and scheduling
- KPI tracking
References
References available upon request.
Timeline
Operations Manager
JJ Logistics
07.2022 - 12.2024
Retail Store Manager
PetroCanada
04.2004 - 04.2021
Customer Service Cashier
Petro-Canada
12.2001 - 12.2003
Real Estate License - Real Estate
RECO
Life Insurance License - Life Insurance
LLQP
GED -
GND University
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