Sukhwant Singh
Manager
Surrey,BC
Summary
Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Conceive, develop and execute innovative initiatives that reduce costs and optimize efficiency. Assemble and mentor teams to meet and exceed expectations in a collaborative work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
7-11 Convenience Store
02.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Tim Hortons
Powell River, BC
10.2020 - 01.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Conducted monthly inventories of raw materials and components on work floor.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Team Lead
Tim Hortons
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Tim Hortons- Compass Canada
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Senior Sales Associate
7-11 Convenience Store
04.2023 - 12.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Used POS system to process sales, returns, online orders, and gift card activations.
Manager
Tim Hortons
03.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Restaurant Manager
Tim Hortons
Nanaimo , BC
01.2022 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered positive work environment, leading to decrease in staff turnover.
Baker
2889 , East 12th Avenue Renfrew Street, Vancouver, Bc
Vancouver, British Columbia
Jan 2018 - 01.2020
- Filled out inventory and production sheets and informed head baker of stock levels.
- Routinely cleaned and maintained kitchen equipment and oven.
- Cleaned and maintained kitchen equipment and oven.
- Operated cash registers and processed payments accurately.
- Followed food safety standards when handling ingredients.
Education
BBA - Business Management
Capilano University
North Vancouver, BC 01.2018 - 12.2019
Skills
Highly observant
Employee training
Active listener
Inventory control and record-keeping
Staff management
Point of sale (POS) system operation
Shift management
Staff scheduling
Supervisory skills
Performance improvement
Pre-shift walk-through
Scheduling
Certification
Advanced Food Safety (Management Level)
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- First Aid Certification
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Team Lead
Tim Hortons
08.2023 - Current
Assistant Manager
Tim Hortons- Compass Canada
05.2023 - Current
Senior Sales Associate
7-11 Convenience Store
04.2023 - 12.2023
Manager
Tim Hortons
03.2022 - 04.2023
Restaurant Manager
Tim Hortons
01.2022 - 03.2022
Sales Associate
7-11 Convenience Store
02.2021 - 01.2022
Manager
Tim Hortons
10.2020 - 01.2022
BBA - Business Management
Capilano University
01.2018 - 12.2019
Baker
2889 , East 12th Avenue Renfrew Street, Vancouver, Bc
Jan 2018 - 01.2020
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