Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUKHWANT SINGH

ST JOHNS,NEWFOUNDLAND

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Hospital Billing Clerk

Raja Hospital
01.2016 - 09.2023


  • Executed billing tasks and recorded information in company databases.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Handled account payments and provided information regarding outstanding balances.
  • Prepare Computerized Bill For General And Insurance Patient
  • Process The Health Claim, Solve Queries And Complete Claim Settlement Documentation
  • Prepare All Billing Data Excel Sheet And Handover To Accounts

Customer Service Representative

Raja Hospital
01.2014 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Diploma in Business Management -

College in Australia
Melbourne , Australia
01.2011

Bachelor of Arts -

Punjabi University
01.2008

Skills

  • Customer service
  • Data entry
  • Customer communication
  • Data inputting
  • Professionalism and ethics
  • Customer contact
  • Administrative support

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Hospital Billing Clerk

Raja Hospital
01.2016 - 09.2023

Customer Service Representative

Raja Hospital
01.2014 - 12.2015

Bachelor of Arts -

Punjabi University

Diploma in Business Management -

College in Australia

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SUKHWANT SINGH